need to work on shipping and customer awareness woes
The supplement selection is great; the order was rather large. The biggest issue is that it took two weeks to get supplements (beyond suggested timeframe). Notation was that one of the supplements was out of stock and until I contacted; a week had already gone by without notification of what was happening. Then another week went by and through contact, it just seemed like they’d have sent items they had but alas they did not. They suggested manufacturer was unclear about when or if would be back in stock but then still saw delay / when order arrived it had suggestively “missing” item in order (never suggested to be out of stock on website during whole process).
By Dana H.
Response from My Supplement Store· Jan 14, 2020
Hey, Dana. We're so sorry that you had a bad experience ordering with MSS. We just notated this experience in your account. With that being said, on your next order with us, you'll receive 10% off!! If you ever choose to order with us again (we hope that you do), just call our customer service line (877-505-1777) before you place your order. We've already created a special code with your name on it!! We're sorry again for that inconvenience, Dana!