Help with complicated situation!
I had a tricky situation to deal with that wasn't listed as an option on the MyRushPassport site. I got bounced around any told different things from a few different agents, but once I connected with Merciline Ofelin, she was incredibly helpful, thorough, knowledgeable and efficient in explaining exactly what I needed to do (which I was very confused by initially), and how to do it without screwing it up too badly. The passport came super quickly, and I definitely would've messed it up without her help.
By alex T.