MyPrivateProxyReviews of myprivateproxy.net

Response from MyPrivateProxy· Nov 8, 2024

What you're saying doesn't make sense. It’s normal that you don’t have the option to request an IP from a specific subnet. Our service doesn’t promote this as a feature, so your feedback on this is irrelevant. When you choose a plan, you are asked to select a use case. Proxy allocation is based on their availability and verification against the relevant endpoint linked to your use case.

Response from MyPrivateProxy· Nov 6, 2024

According to our records, your refund was processed within 24 hours of your request. On October 17, after you submitted your claim, we contacted your card issuer to confirm that your Visa prepaid card had been credited for the refund, and they confirmed that it has already been credited. We kindly ask you to review this situation again and adjust your review accordingly, as it does not accurately reflect the reality. We always aim to handle cancellations and refunds promptly, and we assure you that this was the case with your request as well. Thank you for your understanding.

Response from MyPrivateProxy· Sep 13, 2024

Upon reviewing this, I noticed several 407 errors from your public IP, which indicate "Proxy Authentication Required." This means you didn't use the correct authentication credentials, so you haven't connected to the proxy at all. As a result, any slowdown you're experiencing isn't related to the proxy. Please double-check your authentication credentials and proxy settings. If you’re unsure how to proceed, feel free to send us screenshots of your current setup, and we’ll be happy to assist you.

Response from MyPrivateProxy· Jul 8, 2024

Since you haven't opened a support ticket regarding any functionality problems, we would greatly appreciate it if you could share more details about your concerns. Specifically, it would be helpful to know: Any specific issues you faced with the proxy service. When these issues occurred. How we can improve your experience. We are committed to resolving any issues you might have and ensuring that you have a seamless experience going forward. Please feel free to reach out to our customer support team.

Response from MyPrivateProxy· Apr 10, 2024

It looks like we might have missed a chance to help you out, as we didn't see any support ticket from you. Just drop us a line over a support ticket and we'll jump on it right away to make things right.

Response from MyPrivateProxy· Mar 2, 2024

The use of a proxy is as diverse as the internet, so feeling frustrated about specifying a use case might be seen as somewhat unreasonable. When we assign proxies, we conduct pretests for the primary use case. If the proxy works well for that specified use case, we regard the service as delivered without errors. Expecting a proxy to function perfectly in every scenario is unrealistic. Our 24-hour complaint window is there to address immediate service errors. Post that timeframe, aside from outages, other issues you're experiencing with the proxy are due to how you're using it, especially considering its dedicated nature. As the sole user, you bear direct responsibility if it becomes restricted on certain sites since its success rate largely depends on your usage patterns. Requesting a technical fix that doesn't exist after using the service for two weeks, coupled with demanding a replacement and threatening a chargeback, has unfortunately led to the current situation. We handle abusive requests in a direct manner, prioritizing appropriate action over political correctness. So, threatening a chargeback when a request we deem unreasonable is declined may lead to the deactivation of your account, whether you like it or not. If you're facing issues with specific sites, it could be due to actions leading to restricted access. I personally tested the reported IPs on a Cloudflare-protected site without encountering any CAPTCHA issues, suggesting that the problem might be site-specific, due to your usage, or related to your browser setup.

Response from MyPrivateProxy· Sep 28, 2023

You have inaccurately represented a scheduled maintenance notification of an 8-hour window as spanning 2 days. Furthermore, you have made statements concerning your cancellation request that contradict our recorded logs. Please be advised that such logs are standard means of verification and are admissible evidence in a court of law. These logs clearly indicate the timestamp, originating IP address, and the nature of the activity. Your public misrepresentation of our brand could be construed as defamation, and we reserve the right to take appropriate legal action to protect our reputation.

Response from MyPrivateProxy· Mar 9, 2023

After reviewing your account activity, we noticed that you opened a support ticket on February 17th and closed it only a few hours later. Please be aware that once a customer closes a ticket, it is removed from our list of pending tickets that require assistance. Additionally, on February 23rd, you opened another ticket and received a response within 4 hours. Please note that leaving false or misleading reviews can prevent consumers from obtaining the information they need to make informed decisions about our services. While we take all feedback seriously and view it as an opportunity to continually improve our services, we believe that your review does not accurately reflect the level of service we provide.