Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,950 reviews
My Pet SensitivitySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pet Health Starts At Home. We help you improve your pet’s health with tests, supplements, and support.
My Pet Sensitivity (mypetsensitivity.com) has 2,950 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 493 reviews with 1 star · Clear filters
Purchased test kit on 4/19/24. Received email was activated on4/22/24. Test received 5/7/24. Today is 6/4/24 and still haven’t received any test results. Big waste of money!
By Chuck S.
Response from My Pet Sensitivity· Jun 5, 2024
Hi, Your results were emailed to you on the 7th May. I have just re sent them to you Thank you Customer Care Team
it is advertised as being a3-5 day process. its been weeks and nothing.
By claire C.
Response from My Pet Sensitivity· Jun 5, 2024
Hi, Samples can take around 2-3 weeks to arrive from the USA, once the sample has arrived at our lab we will notify you via email and your results will be issued within 3 - 5 working days If you have any specific concerns or questions, please don't hesitate to reach out to our team. Thank you Customer Care Team
I ordered on a whim. They have done nothing. My vet said they wanted to go a different route. Now they have to see if they can refund? Really. You’ve done nothing! Do not trust these guys if they are that desperate for money.
By Travis H.
Response from My Pet Sensitivity· Jun 4, 2024
Hi, Thank you for your review. We will be happy to go though our refund policy with you, if you wouldn't mind reaching out to our team directly? We look forward to resolving this for you Thank you
Took 3 weeks for them to receive the package. And one of her most know allergy “sensitivity” was not even listen.
By Kalli B.
Response from My Pet Sensitivity· Jun 3, 2024
Hi, We apologize for any inconvenience caused by the delay in receiving your package and for any discrepancies in the results. It's important to note, that this is a test for sensitivities, and not allergies. Allergies are tested via blood, and will not show up in a hair test for sensitivities. If you'd like to receive further information on this, please don't hesitate to reach out to our team Thank you Customer Care Team
PLEASE READ!!! I purchased this in February. I never received a product. I emailed and received a ticket number that said they’d get back to me. I have searched emails and only found the initial response with the ticket number. I forgot about it. I remembered today and called them. They said they responded and were awaiting my response. No search comes up with any response in my email. She proceeds to tell me they don’t send tests. We are responsible for the test and we send to them for the reading. WHAT??? I said, you don’t send the test? No, we don’t. I asked for a refund. She informs me that they will not refund me as it’s after 14 days. SCAM!!!! I had to Google how to leave a review. You have to do it through trust pilot. TRUST ME, find your test elsewhere. I wonder how much money they make off of this. I’d give zero stars if I could. $45 lost.
By Kristy
Response from My Pet Sensitivity· May 24, 2024
Hi, Thank you for your review. I'm sorry to hear you're unhappy with our testing methods and refund policy, but I hope you understand that we are not able to deviate from these, even if we wanted to. I hope you got to the bottom of your pet's sensitivity issues Thank you Customer Care Team
This was a terrible experience and the refund policy is a joke. Everything they said was the opposite of actual allergy/sensitivity test from 3 places whom all had the same results. I left a more detailed review explaining my experience so I’ll keep this one short as I’m not sure why I’m being spammed for another one. But do you’re research and read all of the reviews not just the few positive ones they post on the website.
By Jennifer S.
Response from My Pet Sensitivity· May 22, 2024
Hi, I'm sorry to hear about your negative experience with the sensitivity test and the refund policy. Your feedback is valuable, and we take it seriously. It's important for us to address any discrepancies or issues to improve our services. We strive to provide accurate and helpful information to our customers, and we understand the frustration when expectations aren't met. We'll review your feedback carefully to see where improvements can be made. Thank you for taking the time to share your experience, and if you have any further concerns or questions, please feel free to reach out. We're here to assist you. Kind regards, Customer Care Team
I followed what the test said were the insensitivity to my dog. Nothing has changed. I cook her food that does not have any of the food she is sensitive to with added vitamins and her itching has not stopped at all. This was a total waste for me.
By Ronie C.
Response from My Pet Sensitivity· May 22, 2024
Hi, I'm sorry to hear that you haven't seen any improvement in your dog's itching despite following the recommendations from the sensitivity test. It's understandable that you're disappointed, and I appreciate you sharing your experience with us. Managing a pet's sensitivities can be complex, and sometimes it may take time and experimentation to find the right solution. It's possible that there may be other factors contributing to your dog's itching that weren't captured by the test. If you haven't already, I would recommend discussing your dog's symptoms and concerns with your veterinarian. They can provide further guidance and may suggest additional tests or treatments to help address the itching. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help and support you and your furry friend. Kind regards, Customer Care Team
Quick, and easy service. But not helpful at all in regards to helping with sensitivity testing. Told our vet who explained how it’s a waste of time. Save your money with these guys and go directly to your vets for blood work. My vets gave me the real answers to his allergies and sensitivities, my dog is much better now rather than trying to remove dozens of substances he’s supposedly sensitive to.
By Kirsty A.
Response from My Pet Sensitivity· May 22, 2024
Hi, I'm sorry to hear that you didn't find the sensitivity testing helpful for your dog, and I appreciate you sharing your experience. It's important to consider different options and seek guidance from professionals like your veterinarian, who can provide personalized advice and recommendations based on your pet's specific needs. Your feedback is valuable, and we'll use it to continue improving our services. If you have any further questions or concerns, please don't hesitate to reach out. We're here to help! Kind regards, Customer Care Team
