I am SO sorry I ever placed an order…
I am SO sorry I ever placed an order with this company. I ordered a small quantity of custom printed can koozies and submitted an image and text I paid to have professionally done. I have received a couple emails from mykoozie.com stating the artwork I submitted is not of good quality, and if they do not hear back from me within 3 days THEY WILL PRINT THE KOOZIES ANYWAY. I have tried calling the customer service number on their website 25 times and no one ever answers, you just get hung up on. I have tried their on line chat feature, but it always has a message saying it is not open, despite it being during their stated normal business hours. I have also responded to their emails saying my submission will not produce a quality image, telling them to just cancel the order since I can not have the artwork redone within 3 days time, and I have already paid a professional to do it, so do not understand what the issue is but just want to cancel the order. I have now not received ANY response of ANY kind. This has been a HUGE waste of my time, my money (paying for artwork mykoozie.com now says can not be used) and ridiculously frustrating. This is supossed to be a user-friendly, laymans type of 'custom' order, but it is anything but. AVOID shady, unresponsive businesses like this. I will just dispute any credit card charge if one is put through, but it is still a huge waste of time and very frustrating to have a 'business' never answer their phone or chat line and then tell you they will proceed to print inferior quality products if they do not hear back from you. Ridiculous.
By San Diego G.
