Delayed order, unclear shipping, and poor cancellation process
I placed Order #6939 on May 30, 2026. The product did not arrive until today, more than three weeks later. During that time, the tracking continued to show that it “was expected by June 12.” When I contacted My Islam Store customer service, I was told the package was coming from overseas and was delayed due to customs. However, when the product finally arrived, it came from Illinois, not from overseas. That was confusing and frustrating because the explanation I received did not match the final delivery information. When I ordered, I had no idea they ship their products from overseas and their products have to go through customs. I also asked to cancel my subscription before receiving even the first order. I was then told there was a “14-day notice” cancellation policy, but I could not find that policy clearly disclosed in the Terms & Conditions I reviewed. I asked them to direct me to the policy and to confirm cancellation. They responded that the cancellation request had been forwarded to management. As of now, I still have not received confirmation that my subscription has been cancelled or that no second order will be charged or shipped. They never got back to me. Please be advised that their website and the Shop App do not allow anyone to cancel subscriptions on their own. Overall, my experience was poor: delayed delivery, unclear tracking, inconsistent shipping information, and an unnecessarily difficult cancellation process. I would not recommend subscribing unless the company clearly confirms its cancellation terms upfront and improves customer service responsiveness.
By Tamir S.