GardynReviews of mygardyn.com

I paid 1800 for this garden set up .. I have had it set up for. A month now. Most of the pods have done nothing.out of all of them I have 7 that are getting a tiny leaf the leafs is turning brown I have tried to contact them for help. But the only help there is is bot help at this point I am so frustrated had I known I would have never made this purchase.. do not recommend..

Worst purchase I’ve made so far … would never recommend to anyone . It’s a big scam and they will not refund you or send you a new product, instead they will have you part it out until you find what’s wrong with it, then send you that specific part . The 24/7 “service” they offer is a joke, it’s a robot that does nothing for you. Customer service is the worst . Please save yourself the time and money and go elsewhere .

After owing one of these for several months, we regret buying it. At first it was exciting to see plants grow but a third of them didn't not take or sprout well. We've thrown many away and have started the whole system over again. It's definitely not as easy to use as they make it sound and there's a lot of little things you find out as you use it they don't make you aware of. Ours did attract bugs which made wanting to keep owning it harder. Also, we have a 2 year old who pulls at the lower plants and we pretty much stopped growing out of the bottom 2 sections so that further reduces the value for us. [Not the manufacture's fault - just something to be aware of if you have little kiddos.] The overall product design, material, app and even the on/off button looks a little cheap and amateurish. It seems like a great idea but we find it to be overpriced and doesn't provide the value it promises. We plan to finish the membership and try a tower garden or something similar as we still like the idea of an indoor garden, but want something less complex and cumbersome. I think if you are already a knowledgeable gardener you might find this a fun, but pricey, hobby. For someone just looking for a convenient way to grow a bunch of produce to eat, you may be disappointed.

I have tried for months to contact this company through the app and email and they will not respond to an issue I have with my unit.

The whole system overheated and does NOT work. I’ve sent emails no response yet on replacing or fixing the defective item so far. Edit* the company did email back, they are more interested in my use of Wi-Fi or membership vs solving the problem. Update: attempted to use the system again and it burned my toddler- lights are so hot. I would not recommend if you have pets or children. When unplugging I also burned myself from brushing on the outside of the lights. I can not imagine attempting to avoid the lights while harvesting just to not get burned. The box was also so hot it had that “over heat/burn” smell to it and it makes me feel like it’ll just burn the house down one of these times. I received a thousand dollar dud and the company has yet to attempt to come up with a solution. At this point I just want a full refund and to send it back!

Ordering plants and food is impossible on your app and website.

So been 3 weeks , it didn't on day one. Couldn't get it connected. Got message has to be your wi-fi. I understand how to connect 2.4. And spent hours and hours on troubleshooting, after they said , not connecting was on their end , new gardyns Couldn't connect.. but they fixed , no reason can't connect, more troubleshooting. Nothing. I told them it's the motherboard, more troubleshooting, finally new motherboard, easy to connect.. mind you to replace lid , had to deassemble entire gardyn then put back together and hire a handyman to help because I can't do by myself. Then the cameras don't work... troubleshooting again and again over and over. Finally they will ship new lights , they said never had a problem cameras have always worked. Not true if you read reviews. I had 11 not sprout. They tell me me temp should be 70 degrees in house. I live in FL... 70 we would freeze and I would have 1,000 electric bill or more we keep at 76 and my bill is 300. Then my humidity in my house 55% is to low, I should get a humidifier and humidity should be 65% - 75%. Well that makes absolutely no sense. Humidifier lowers humidity but they said increase it... which make our home non liveable. Yes I paid a year in advance for membership which now thinking why? Then I noticed white mold on most pods, was told I should put a fan by the garden and order some solution to spray on wool which cost 40$ it's costing a fortune in addition to 1300$. No lights as of yet. Will try. But I dont want to risk not being able to return. They don't offer additional return time , although website says 90 days. I wanna love it. I do. But geez

Very bad. Have tried for weeks to get help. Have even scheduled a tech support call. Gardyn did not call, there is no phone number for support. Simply a bot that sends in a loop. Big disappointment. Sending it back.