Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
19 reviews
MyeyegemsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
My Eye Gems is the online destination for luxury eyewear, where exclusive craftsmanship meets uncompromising customer care. We redefine the online shopping experience—merging exclusive designer collections with bespoke customization, all from the comfort of your home.Explore curated pieces from world-renowned fashion houses or design something truly personal with our customizable frame options. Unsure of your choice? Our Virtual Try-On tool makes it easy to find the perfect pair before you commit.Need guidance? Book a virtual styling session with one of our experts to discover frames that enhance your features and reflect your aesthetic. Because, like fine tailoring, eyewear should be made to suit you.Even if you're not shopping for something new, we’ve got you covered. Our in-house lab offers meticulous repair and maintenance services—from replacing nose pads to restoring a beloved pair with a flawless polish.At My Eye Gems, we believe luxury eyewear deserves a luxury experience—whether you’re investing in your next statement piece or preserving a favorite classic. All with concierge-level service, just a click away.
Myeyegems (myeyegems.com) has 19 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
Showing 19 reviews with 5 stars · Clear filters
Seamless from start to finish! I felt special and LOVE my new glasses!
By chizoma I.
Response from Myeyegems· Feb 16, 2026
Chizoma, it was such a pleasure working with you. We are thrilled you love your eyewear and we will always be here if you ever need assistance in the future.
Great price! Very fast shipping!
By Jeffrey P.
Response from Myeyegems· Feb 16, 2026
We so appreciate you!
Repeat customer here, thank you again for the wonderful service and selection. Quick shipping, very thoughtful and secure packaging, and, of course, incredible selection. I'll be back for more!
By Rushad
Response from Myeyegems· Jan 6, 2026
Rushad, thank you for taking the time to share your experience. It was truly a pleasure being a part of your eyewear journey. We look forward to welcoming you back whenever you need us.
Perfect 10 Cartier! I was recommended to get Cartier from My Eye Gems. I got the most incredible pair for my husband, they went above and beyond to make sure it was perfect. Oh, and the cuts on the glasses.. I mean they know what they’re doing!!!!
By Shanna S.
I came across MyEyeGems by chance while searching for a very specific pair of sunglasses and to my surprise, they had the last one in stock. Before placing the order, I called the number listed on their website and was warmly greeted by Lana, who walked me through the entire process. The customer service was truly exceptional. When the sunglasses arrived, they were in flawless, scratch-free condition clearly handled with care. After that first purchase, I didn’t hesitate to place a second order, and I plan to continue shopping with them going forward. I trust and have the peace of mind that every pair I receive has been thoroughly inspected before shipping, and if there’s ever an issue, they’re more than willing to fix it. In fact, I had purchased another pair from a different optician that unfortunately arrived with scratches and hairline marks on the inside of the frame. Disappointed, I reached out to Lana, even though I hadn’t bought that pair from MyEyeGems and without hesitation, she said, “Yes, we can help.” For me, quality products are everything, but exceptional customer service is just as important. That combination is what turns a one-time buyer into a loyal customer. I highly recommend MyEyeGems!
By Sandy B.
The customer service and stylist assistance at My Eye Gems was top notch. The selection was incredible, and not only did they find the perfect pair of glasses for me, but they went above and beyond to make sure that everything about the experience was smooth and hassle free. I will return to them again and again and refer all my friends and family.
By Kimberly
Easy to use and great styles !!!!
By erin G.
Wonderful customer service and a great collection! This is a go to for me and my friends. We love all the options they provide and their knowledgeable staff.
By Mona S.
