The platform and their support have…
The platform and their support have been great over the past 18 months since I started using them.
By Scott M.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
231 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Get more from your email marketing. Emma's powerful digital marketing platform makes it easy for teams of all sizes to create beautifully designed email campaigns that drive results. Identify who to target, automate your marketing programs and integrate with the technologies you use most to deliver more effective communications. With award-winning thought leadership, friendly expert services and thoughtful product design, Emma helps marketers worldwide do their very best work.
Emma Inc. (myemma.com) has 231 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 180 reviews with 5 stars · Clear filters
The platform and their support have been great over the past 18 months since I started using them.
By Scott M.
The service agent was prompt, professional and concise in answering my questions.
By Christine D.
What do I love about using Emma? The commitment to offering an easy to use email service with customer service people that are always available when I have a question or concern. They not only help solve the problem but spend the time to explain it to me. (I like to understand a problem/solution and don't like when people through techy answers to me that I can't understand.). I keep Emma's number stored in my phone and I always know that the call will be answered promptly by a happy knowledgeable rep. There's a lot of email services out there that can do what Emma does, I am sure, but I don't believe any of them will have the customer service reps that make the difference!
By Donna
As always, Emma provides knowledgeable, fast and most of all supportive 😍 customer support.
By Kelly
The customer service team at Emma/Marigold is always prompt and helpful in advising on how to resolve an issue or answer a question.
By The Lost Church H.
Our agent was courteous and knowledgeable, and after some verification formalities, dispatched our problem with no effort. One of my better customer support experiences.
By karenpb
I was much more than satisfied, Adrian was easy to work with, he sensed my level of competence quickly, and we worked at my pace not his. I never sensed any level of impatience or rush (despite the fact that I knew this was one of many times he was needing to help people with the DKIM process. He even cut a short video for me to complete the final step, which was super simple and easy to use. And all the time he was working with me, he survived my chit chat without complaint.. A really good guy.. take care of him (please ensure he and his manager gets this weedback, thanks)
By Tom R.
My questions were answered
By Vicki