Excellent customer service
Excellent customer service, always ready to help
By Claudia
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
231 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Get more from your email marketing. Emma's powerful digital marketing platform makes it easy for teams of all sizes to create beautifully designed email campaigns that drive results. Identify who to target, automate your marketing programs and integrate with the technologies you use most to deliver more effective communications. With award-winning thought leadership, friendly expert services and thoughtful product design, Emma helps marketers worldwide do their very best work.
Emma Inc. (myemma.com) has 231 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 180 reviews with 5 stars · Clear filters
Excellent customer service, always ready to help
By Claudia
As always, we are very happy with the designers at Emma!
By Renee
always working on new products and features.For a small company like mine, I don't have a full time marketing team and we do things in house. Emma's newer design templates have offered us an easy way to showcase our business offerings.
By Rumit
Been an Emma client for several years and use their service for several of our clients. Customer service has always been excellent, every time I've had a question or minor issue. Would recommend Emma highly.
By SB
For me, Emma has been wonderful since day 1. Responsive, helpful, innovative, inciteful. I could go on, but I don't need to because their work speaks for itself.
By Trish
Their customer service and response to questions/requests for improvements has been great. They are good at providing how-to's and the format is intuitive. My only gripe is that it is difficult to take an old email used as a newsletter and make it into a static pdf newsletter on my website.
By Monica C.
The Emma team was excellent during the initial purchasing process, and they've continued to be very responsive. Their support team is easily accessible via Intercom, and our reps have always done an excellent job of keeping us in the loop about any updates to the system, as well as answer more in-depth questions.
By Caitlin
Always live customer service, offer excellent seminars to help clients improve their e-mail marketing, and the tools are excellent!
By Carol