The wait time would be my only…
The wait time would be my only complaint. Very long. Tech was excellent -- professional, knowledgeable and patient!
By Amy K.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
231 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Emma Inc. (myemma.com) has 231 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 180 reviews with 5 stars · Clear filters
The wait time would be my only complaint. Very long. Tech was excellent -- professional, knowledgeable and patient!
By Amy K.
Never Gave UP! So fortunate to have worked with a professional in technical support who did not give up over the course of a 24 hour period until we had a resolution.
By BCG C.
Emma support technicians are knowledgeable and provide great guidance when questions go beyond the emma self-help guides.
By Donna
I was unable to find an error that was keeping me from being able to successfully send my email. The customer service agent solved the problem in minutes, and was really pleasant to talk to.
By A.
I’ve been using Emma for many years and am very happy. Excellent service and support and an easy-to-use platform. This is an online service with personal attention.
By Lisa L.
The support team always respond so promptly and with great detail/expertise. Absolutely fantastic service!
By Rachel
You fixed my problem IMMEDIATELY!
By LT Bobby R.
Quick and responsive guidance.
By Benidorm B.