Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
231 reviews
Emma Inc.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Get more from your email marketing. Emma's powerful digital marketing platform makes it easy for teams of all sizes to create beautifully designed email campaigns that drive results. Identify who to target, automate your marketing programs and integrate with the technologies you use most to deliver more effective communications. With award-winning thought leadership, friendly expert services and thoughtful product design, Emma helps marketers worldwide do their very best work.
Emma Inc. (myemma.com) has 231 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 180 reviews with 5 stars · Clear filters
I hadn't done a newsletter in years, so I was rusty on the details. The support person walked me through it quickly and kindly on the phone...I didn't get the feeling at all that she minded telling me some of the most basic steps.
By Pat W.
I was trying to get three images in a row, without success. I contacted Emma support, and in minutes I had a reply from Tom. Wonderful service, and a very happy Emma user.
By Garry F.
Great Customer Service Any time I have an issue that I can't figure out through the Help section, someone is always a quick phone call away to assist. I have never had to wait hours on hold either and appreciate the quick, reliable help.
By Susan K.
Patient, knowledgable and accessible assistance.
By Lauren R.
Excellent product and the customer support is out of this world!
By MaryAnn
The support agent who took my call was patient and helpful (they always are at Emma) and I hung up with my questions answered!
By Monica D.
I got clear answers about how to customize the borders on content and social media blocks.
By WRJ Northeast D.
Austin helped me resolve a problem as a newbie Emma user. He was thorough in assessing the problem on different browsers and explained how I could resolve the problem on my own.
By Sarah C.
