MyatotoReviews of myatoto.com

Very disappointing product and even more disappointing after-sales resolution. As others have mentioned, customer support initially appears friendly and helpful. Unfortunately, in my experience, this turned into months of repetitive troubleshooting: software updates, firmware upgrades, changing settings, recording videos and repeatedly providing evidence of the faults. After spending a considerable amount of my own time helping them troubleshoot their product, the issues are still not resolved. Their eventual solution? Return the unit at my own expense and receive approximately 40% of what I originally paid. The problems I have experienced with my A5L include CarPlay regularly struggling to connect, voice/audio repeatedly cutting out during phone calls, and extremely poor performance when trying to use the Android side of the unit. The performance is probably the biggest disappointment. These units are advertised as Android head units capable of running apps such as YouTube, Netflix and more, which sounds great when you are comparing products. In reality, my A5L is so slow and unresponsive that using these features is frustrating enough that I simply don’t bother. A long list of advertised features is meaningless when the hardware struggles to run them properly. What disappoints me most is that I reported the problems less than three months after purchasing the unit. Instead of immediately demanding my money back, I cooperated with their support team and gave them plenty of opportunity to fix it. Months later, after all the troubleshooting I completed for them, I was offered a 40% refund if I returned the unit at my own expense. So effectively, I would lose around 60% of the purchase price despite having reported the faults within the first few months and despite their troubleshooting never resolving them. Luckily, I purchased the cheaper A5L rather than spending significantly more on one of their X10 models. I was actually considering upgrading to one of their premium units, but after experiencing the quality of this product and, more importantly, the way the unresolved faults have been handled, I would be extremely reluctant to give this company any more of my money. Based on my experience, I cannot recommend the A5L, and I strongly suggest potential buyers consider the after-sales experience as well as the impressive-looking feature list before purchasing.

Don't waste your money. These have to be some of the most cheaply built head units I've ever seen. Just a little over a year old and 2 months out of warranty and it starts to flicker and they don't want to cover it under warranty. But then try to tell me that they're going to offer me an exclusive discount on purchasing a new one of a whole whopping 15%. There tech support is basically non-existent I've sent them several emails in regards to issues and get one response and then they just push OTA updates to the unit to either try to what they think is fix or cover up the problem. I purchased their X10 head unit and I must say it is the worst head unit I have ever purchased in my entire life and at a price of $500 it is definitely not even worth 50 cents trust me save your money.

If I could give a 0 as a rating I would. I paid for the ATOTO 6 Performer and it has not worked properly since the day I received it. When I contacted them they were all friendly, told me to do this and that, which I knew would not work. When I sent them photos and videos of their defective product and their so-called solutions, they immediately started ghosting me. Absolute silence. I have reported them to google, to visa and I have reviewed them everywhere I possibly can. Their product is garbage, they have ZERO customer support, and they are absolute SCAMMERS. Stay clear.

purchased the P8 car head unit in October 2023 for $250, expecting a quality product with reasonable longevity. After less than two years, it has completely stopped working. I contacted the manufacturer, and despite acknowledging a hardware failure, they refused to help because the 12-month warranty expired. This is unacceptable for a product of this price. Under Australian Consumer Law, I believe this is a clear failure of durability and acceptable quality. I expected far more for the money I spent. I’m extremely disappointed and feel unsupported as a customer. I do not recommend this product or the seller based on my experience.

After a lot of research and comparisons I decided to go with the Atoto S8 Ultra Plus and I have not been disappointed. This is a specs packed head unit with a large, sharp, vibrant and fast screen featuring a variety of available accessories. And, customer service has been very responsive.

their product is pure rubbish. most od features does ot work. black screen pop out with no reason. i had couple of no name radios installed in my cars and this some is definitely the worse one. customer service did respond and offered the solution however their offer did not fix the issue. avoid this brand. not worth it

I bought one of these units from a seller on AliExpress myatoto store the unit I received was faulty the radio reception was Terable I contacted the seller and he told me to send it back to a address in the UK witch I did at a cost of €50 witch IAM out of pocket now for then he promised I would receive a refund as soon as he got the goods back he has the item now three days and refuses to refund me I have had to open a despute with AliExpress over this as this seller is nothing but a crook . So wheater this is the seller in question in this review or atoto its self they should not be letting this crook sell there products or if it's the seller in question avoid avoid he is a total scammer 😡😡😡😡😡