Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,027 reviews
Alloy HealthSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our clinical solutions are created specifically for women our age and address our top concerns. From our hormone replacement for menopause relief (safe! safe! safe!) to our sex-enhancing cream for even better orgasms, to our wrinkle-reversing moisturizer—it's all science-backed, safe, and truly effective. Because you deserve it. We believe that women over 40 have earned the right to feel fantastic. Our current healthcare system isn’t doing enough. Only 6% of women seeking treatment for menopause symptoms actually get it! Menopause is inevitable, but suffering through it isn’t. We deserve access to expert care and treatments.
Alloy Health (myalloy.com) has 4,027 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 375 reviews with 1 star · Clear filters
DO NOT USE THIS COMPANY! Their prescription prices are outrageous and they force you to buy them for from them at least the first round. I usually pay about $10 for 90 days supply of estradiol. They wanted well over $100!
By Kelli A.
Response from Alloy Health· May 15, 2025
We're so sorry to hear Alloy wasn't a great fit! It sounds like you have an option that works better for you and we wish you the best on your journey to feeling fantastic!
TLDR: THEY SHIP PRODUCT IN THE HEAT KNOWING FULL WELL IT WILL EXPIRE THEN REFUSE TO FIX THE PROBLEM SO YOU WITHDRAW AND ARE OUT $325!!! TERRIBLE CUSTOMER SERVICE AND PHARMACY! To be very clear I worked two providers, one was on vacation so that’s where the second one came in because I really needed a fast solution to the problem the shipping/pharmacy created, and they went above and beyond trying to help me and get me what I needed however… My first round was great, I got the patches even though I was a little bit unsure about whether or not I wanted to use patches they turned out to be amazing so it was very happy. A few months later the bottom fell out and it turned out the dosage was now not enough which I guess is very common so that I don’t fault them for plus where I think the doctors did amazing is that they stepped in and upped the dosage right away. Fast forward to receiving the new patches 6/16/25 and MAJOR FAIL. They did not work AT ALL and every symptom came back 3 fold!! After some research I found out they are not supposed to get above 86° (and even that is only allowable for a short time like a few hours other than that they should be under 80°) so three months worth of $325 product was completely USELESS. I began emailing support on 6/28/25. My first email was completely ignored so I reached out to out again on 6/30/25. This time I also reached out to the doctor to ask her if she could help and that’s when I met the doctor that covered the vacation and she said she couldn’t do anything about replacing them but she did what she could by approving another round of them and told me to try get a hold of support again for my $325 which I turned around AGAIN and I did because I cannot afford to be paying for this stuff twice. Finally on 7/1 they responded offering to send more patches but maybe a different brand and would that be amenable. I said I’m willing to try anything but honestly I think you guys need to send it in a cold pack but please just send me what you have because I’m desperate. The next day she reached out and said they have a different brand available that they’re going to send out will that work? I said AGAIN, YES PLEASE SEND THEMMMMM! Then every day I checked my shipments and EVERY DAY NOTHING. On 7/4/25 I reached out AGAIN and said why have these not been shipped, PLEASE HELP ME. Now it was a holiday so I definitely did not expect them to reach back out to me on that date (although the doctor reached out to me on 7/5/25 but still couldn’t help until customer service did their part) and I reached out AGAIN on 7/5 and was left of READ until Monday 7/7/25 and then YET AGAIN asked if it is ok to ship the alternative brand patches which I YET AGAIN said YES, please send them right away! Then you can guess what came next: I reached out on Tuesday 7/8/25 asking again why nothing is being shipped?! HEARD NOTHING. I finally emailed again on 7/9/25 EXTREMELY FRUSTRATED with a tone that showed it and now it’s a whole NEW STORY: I'm truly sorry for the distress this situation has caused and for the delay in resolving your issue. I've been working closely with the pharmacy regarding the replacement for the Sandoz patches, they’ve declined to send a replacement, stating that patches are dispensed based on availability. Even though they confirmed the Sandoz patches are currently in stock, they are not authorizing the replacement at this time. I’ve escalated the matter to our internal team and we’re now awaiting a formal response from the pharmacy. I understand how frustrating this is, and I sincerely apologize for the inconvenience. I’ll continue to monitor the situation closely and keep you updated as soon as I have more information. Thank you for your patience and understanding. Fany Alloy Customer Support LIKE WHAT?!?! YOU SAID YOU GOT AUTHORIZATION TO SEND THEM ON 7/1/25 WHY IS IT DIFFERENT NOW?!?! So long story not exactly short I will be filing a credit card dispute in about 10 minutes I’m also going to file complaints against the pharmacy both in my state and and the one that they shipped it from because they are knowingly sending product out that they know is getting damaged on the way there and then turning around and charging the consumer $325. YOU CANT SAY YOU CARE ABOUT CUSTOMERS THEN LEAVE THEIR ANGRY ESTROGEN STARVED BODIES TO COMPLETELY WITHDRAW SO YOUR SYMPTOMS ARE TENFOLD THEN PLAY WITH THEM FOR 11 DAYS! RIDICULOUS!!!
By Sasha L.
Response from Alloy Health· Jul 11, 2025
We absolutely understand how this has been a frustrating situation and we work hard to ensure that our customers are happy and cared for. It's understandable that the long delay and mixed messages has caused frustration here. We'll go ahead and follow up via email to provide you with an update.
Didn’t work for me unfortunately. When I reached back out to the doctor I never heard back.
By Penelope
Response from Alloy Health· May 12, 2025
We're sorry to hear you haven't had the best results. It does look like the doctor replied to you so be sure to take a look at what she shared!
I wasn’t able to take this medication because of an existing condition. You didn’t provide any option to make it right, no credit for another treatment — just sorry you spent over $100 and now cannot use it.
By Tt751
Response from Alloy Health· May 8, 2025
We're sorry to hear the medication wasn't a great fit. Please note that you always have the option to message your care team to discuss any alternatives!
After 2 weeks on Alloy I developed headaches and was told to stop using the product. I had pre-paid for 3 months and asked Alloy if they could reimburse me for the two unused months, due to medical reasons. They refused. Customer Service was the poorest I have seen in a very long time. Buyer beware. After reading Alloy’s response, I would like to clarify that they only sent the first month’s product, not all 3 as stated by Alloy. Each month I was to receive another of the three I had prepaid.
By Suzanne Meehan S.
Response from Alloy Health· May 6, 2025
We are sorry to hear that the treatment didn't agree with you! That said, we provided you all three months of product which is to say, you received ONE tube of product that covers three months of use. It seems perhaps there was confusion around that point and we hope this helps clarify our approach here! Our process for returns are the same as if you tried to take the drugs back to your in person pharmacy for a refund. They too would be unlikely to provide you a refund. We know this is not ideal but we wish you the best on finding a treatment that works well for you!
Do not use this company!! Read fine print. No way to contact except through email, whenever I tried to cancel my order they blocked me from sending an emails
By Angela R.
Response from Alloy Health· Apr 22, 2025
Our team is available via email, SMS and by way of messaging your doctor you also are not blocked from contacting our team. We're sorry you feel it's been difficult but we have requested your info via Trustpilot so that we can locate your account and be in touch.
Before I became a client/patient, they responded immediately. After my purchase, when I had a problem, they took 2-3 days to respond and never came up with a solution, never offered me a refund for product that I was allergic to, which they sold a "natural" ingredient in a dye wrapped pill. I was highly allergic and caused my Lichen Sclerosis to swell, become, extreme itch, bleeding from scratching. No one has since called me or contacted me regarding my health or purchase. I am out over $300 + AND, my local doctor told me they prescribed the wrong Estrogen for LS and Estradiol is very bad for Autoimmune, which caused more of a problem. They don't know you as a patient, and they don't know what they are doing. Go local and if you are looking for a compounding pharmacy, search in your state.
By Theresa M.
Response from Alloy Health· Apr 22, 2025
We are very sorry to hear about the experience you’ve had, and we would like to offer some clarity around your care. Before your prescription was sent to the pharmacy, your intake form was thoroughly reviewed by a licensed clinician, including your medical history and allergies. The pharmacy also cross-checked your listed allergies with the ingredients in the prescribed products as part of their fulfillment process. Additionally, detailed product information is available to patients upfront, and you were given the opportunity to ask questions prior to beginning treatment. We understand that each individual’s response to medication can vary, and while we take every precaution to avoid adverse reactions, it’s always possible for a patient to experience unexpected sensitivity — even to commonly used ingredients. In your case, there is no medical evidence that estradiol is inherently harmful for Lichen Sclerosis or autoimmune conditions. In fact, vaginal estradiol is commonly prescribed to relieve symptoms associated with LS and is considered the standard of care. That said, we recognize that treatment must always be tailored to the individual, and your comfort and safety are our top priorities. We’re deeply sorry to hear that you felt our response time was inadequate. While we strive to respond to all patient concerns as quickly as possible, there are times when high volume may lead to longer response times than we’d like and we also need to consider non-business hours into the response time. We sincerely appreciate your feedback and wish you improved health and comfort moving forward.
I experienced lightheadedness and instability. I was not issued a refund.
By customer
Response from Alloy Health· Apr 22, 2025
We are sorry to hear you are not feeling your best! If you have not yet, we encourage you to share this with your doctor so they can advise on an appropriate path forward.
