LifetouchReviews of my.lifetouch.com

Literally the worst experience trying to order photos. Their website is difficult to navigate, the chat is not usable and most of the time it doesn't update to where you can even use anything past the AI bot. Horrendous experience and feeling giving this company $44 just to have my son's photos

worst company, they are not clear on their processes, and they provide incorrect information causing their customers to have horrible experiences. I do not recommend them for any work at all, they provided incorrect information 3 times, and they don't care to address or fix their mistakes.

terrible customer service setup. I couldn't speak to a person on the phone and was directed to chat on the website which I also had to ask for a human. When I eventually did chat with a human, he could only tell me exactly what I was seeing on the website. The packages listed are quite expensive and they force you into choosing specific package or to pay astronomically for individuals prints, bit of course, no digitals! If I was not forced to use their service with my child's school, I would never work with them. Apparently, they already have an in with so many places that they don't care about customer service, they don't care about overcharging and not offering a well balance menu of options to order the pictures you need.

They give you the picture YOU paid for with a ugly water mark. So disgusting. Tell your school board not to use them.

Ridiculous prices. The website is a convoluted mess. I guess user experience is hardly a concern. A lot of money is thrown into completely unnecessary advertising by mail!.. Of course, that later reflects on the price of the product. In a time when all photography is digital, they do not offer an affordable digital-only download for school photos. A paper copy shipped by mail is the only option - how does this make sense? This entire service smells like a scam, created to extract as much money out of parents as possible. It is obvious from the reviews everywhere that nobody is happy with this company and service. The question is why do schools subscribe for this??? Are schools paid?

J. B Conant High school baseball team pictures was horrible quality. Very blurry crappy pictures. This is not the first time I ordered prints and I received crappy quality photos. For a company this big the pictures should be great quality not blurry unable to tell who is who on the picture. I guess they make so much money they don’t care anymore about their costumers. Very disappointing! Will never order again. My phone takes better photos. If I could, I would give them zero stars.

Cannot ever get anyone on the phone. I have had an issue this entire school year including school and sport photos. Prices are outrageous.

Got my daughter’s pictures done twice both times the photo’s came back looking a mess standing crooked, hair & clothes looking sloppy her hands were even up in one of the pictures they don’t fix the kids up before taking the pictures don’t waste your time or money