I ordered since 7/6 w/ no tracking
I ordered since 7/6 w/ no tracking. Everything on the websit seems to be run by AI even with Marketing and all. You will send mulitple emails with no replies for over 1 week. Terrible CS
By Angela
Response from Muxam· Jul 31, 2026
Hi Angela, We're truly sorry for your experience and completely understand your frustration. After looking into your case, we discovered that a technical issue prevented us from responding to your earlier emails, and your order was unfortunately also delayed due to an unexpected stock issue. While these circumstances explain what happened, they certainly don't excuse the experience you had. We're now in direct contact with you and will continue to personally follow your order until it has been safely delivered. Thank you for giving us the opportunity to make things right. Muxam