Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
New
3 reviews
Scores get a color once a company has 5 reviews.
Mustela offers a complete range of specially formulated skincare to best address the changes in the delicate skin of newborns, babies, children, mothers-to-be and new mothers.
Mustela USA (mustelausa.com) has 3 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
3 approved reviews, newest moderated first
I’ve had such a great experience with Mustela! The products feel incredibly gentle and thoughtfully made, and I love how much care goes into creating formulas for the whole family. Everything I’ve tried feels high quality, effective, and easy to incorporate into an everyday routine. A brand I genuinely trust and would recommend!
By Paige
Love this brand! They consistently delivers high-quality skincare products that you can trust. Their customer service team is also so responsive, knowledgeable, and committed to providing you a positive experience. I love that their products are made with safe, effective formulas. Definitely highly recommended.
By Ann P.
They didn’t publish my negative review! Their organic hydrating cream packaging left my hand with a bunch of cuts because of the sharp edges + force required to open it. I expected a response from them to investigate this packaging. I have never in my life had this happen where each time I open a product my skin is scraped and bleeds. SO dangerous! Unfortunate because I liked the product, but horrified about the packaging.
By Rebecca S.
