M&T BankReviews of mtb.com

I have never had a more horrible experience with a bank in my life. Multiple phone calls, every time I called I got a different answer, long hold times and very very poor customer service. After finally loosing it with requesting a supervisor I was able to get the simple form I had requested for over a month. Then all the stuff i needed ended up in my mail box two weeks later after they told me it was sent over a month ago. Terrible!

My auto draft payment didn't post for the month of July. I get no emails, no text messages, no mail, no phone calls. I just so happen to login to my account and notice the past due amount. I quickly paid it. Since the payment was 34 days late, the bank informs me that it will be reported to credit bureaus. I haven't been late in 5 years! As a reward for my 5 years of no late payments, my credit will be dinged for something very stupid. The representatives were no help. Terrible way to do business.

These clowns bought my mortgage and now im stuck figuring out how to pay them through the phone One month they give me an exact amount and the following I have to figure it out on my own and the automated messaging is awful. I just want to pay my bills and they make it feel like im jumping through hoops just to do so. Honestly the worst bank ever they are a parasite that needs to be removed from this country.

Horrible customer service. Impatient, rude and hang up on you. For a company that is buying out mortgages and treating their new customers like this, will not only go out of business but will have people leaving in droves. I will be doing everything in my power to get away from them ASAP.

I have been a long time customer at People’s Bank and now M&T bank. I have two security boxes in the Fairfield branch of this bank. As long as I can remember, I have been able to access both my safety deposit boxes at the same time on every single visit! Today , however, it was a different story. When I walked into the bank, the lady at the front desk was on the phone , conversing in Spanish to I presume a client. She looked up after about 8-10 minutes and said to me that she would be on the phone for a while. I said no problem, and I sat down. In the meantime, one of the tellers walked over to me and asked if she could help me. .I said yes , I told her I wanted to access my two safety deposit boxes. I showed her the two keys to the boxes and my ID. She went to the drawer, pulled out the folders with my deposit numbers, but then was interrupted by the first person (the Spanish speaking, lady, whose name is Rosa) who told her that I could only access one box at a time and that this was bank policy. I told her I needed to transfer contents between my two boxes and I needed access to both boxes simultaneously. She was adamant about this policy and would not agree to my accessing the safety deposit boxes simultaneously , like I have always done! I asked to speak to the manager and was told that the manager was not in the office and I could contact him at a later date. I just want to say that this has never been my experience in all the years I have been accessing my safety deposit boxes at this bank. I have always been able to take both boxes at the same time. I had to go back-and-forth three times to get the job done and each time I had to come out show my identity sign again and then again go back in to access the same box!, Not only was this unnecessary and inconvenient but also a ridiculous waste of time! As a customer, I’m very dissatisfied with my experience today. And if this is indeed the new policy of the bank, then I would like to take my banking elsewhere.

Horrible, rude customer service. Wrong information, locked out of account to check on loan closure, very time consuming and difficult to reach the correct department by phone. All was well until we sold our vehicle and closed the account. Then we had to interface with HORRIBLE customer service. This is the worst bank ever! They do not work for their customers who are the reason they're in business. NEVER do business with this bank if you can help it!

Contacted M&T bank for payoff spoke with representative he verified payoff gave them routing numbers bank account number transaction was made. I go online a week later to see that there’s a balance of $7.71.. customer service agreed but did not remove balance or close account. When you are given a payoff amount for that day and you make the transaction electronically that day that is 100% their fault in their error and they are not correcting it as of yet.

Opened a new account online. Was forced to upload the ID online on a fishy third party site. Was threatened with the closure of account if I did not upload to their fishy site, eve though I went to the bank branch for the identification. Will not recommend even to my foes.