M&T BankReviews of mtb.com

Their website is online about 50% of the time. I just paid off my RV loan, and the next day my account and all online statements were gone from the website. I called customer service, and after entering account information, I was told by that the wait time is very long and to try the website and was hung up on. I tried the website, which was down, and called several times and went through the same loop and was hung up on each time. This bank is the absolute worst.

In the beginning I had a great experience but on so I have received a fraudulent check, they’ve been harassing me they haven’t allowed me to receive my PPP claiming that I am a fraud one of the agents from the fraud department Brendan Kenneth blatantly yelled in my ear cussing and called me a fraud and told me this is why I’m not receiving my phones I respectfully told him I would allow him to close the account send the money back to the SBA and he acted like I was being funny and still called me a fraud I have all my paperwork for my business everything for my employees I can’t believe these people closing my account because I got Scammed. I feel very disrespected and I feel like this experience has traumatize me because this guy literally yelled at me and down talk to me like I was nobody! Also the guy Patrick from M&T in Rochester Lied to me and told me that he will fix the situation and now I am going through this I will be calling my lawyer.