Mr. Rooter PlumbingReviews of mrrooter.com

I would of given zero stars. They scammed a 100 year old woman out of $6200of her savings to repair a supposedly broken water main. She is on a fixed income. She was still getting water in her basement. They came out again and said her water heater was leaking. They wanted $2000 to replace it, her water heater was not leaking! They said her thermal expansion tank was bad and wanted $500 to fix it. It was bad and was replaced for $37! Not by them. I would of directed her to use a more reputable company.

Avoid at all cost. He is a scammer

My family and I are very upset with Jorge Alfaro of Mr. Rooter. My parents called to have a clogged drain in the kitchen fixed. Jorge came and unclogged the drain then continued to inform my 90-year-old dad that he needed a new garbage disposal and new drainage pipes. My dad usually fixes these things and he knew the disposal was still working but he recently had surgery and could not lift more than 5 lbs. Jorge quoted a price of $1.700 for all of it. It took him 2 hours to do all the work but he did not even replace the drain that comes with the new garbage disposal. He then presented my parents with a bill for over $2,000. We looked up the prices of the supplies and it came to $200 so he charged them $900 an hour! He left all the items from under the sink out on the floor and left and my dad unable to bend over to clean up his mess. To make matters worse, he installed a garbage disposal that was not the same kind, it was not hard wired and he did not know how to plug it in, so they were left with a new garbage disposal that did not work when the one he took out did work. He did not give my parents a receipt and said they would mail it but never did. We had to go to the unsympathetic, uncaring owner to get it. We saw that the supplies, tax and labor are not separated to see what each charge was. We feel Jorge and his boss just took advantage of an elderly couple.

This plumbing company tried to sell me a pipe repair technology that would have costed thousands of dollars. i got a local plumbing company the following day and they cleared the line. Not happy with Mr Rooterthe scammers.

Do not use this company!!!! Pay employees garbage. Charge you for consultation. Commission sales will try to take advantage of anyone. Do not use!!!!!

I used them last October. My basement toilet backed up. He spent pretty much all day here, charged us a ton of money. Today, we had a cesspool guy here for the same problem. They actually fixed it, but we feel like we waited l wasted hundreds of dollars calling mr. Rooter. I had no choice. It was an emergency, and it was on a Sunday, but the guy seemed to have no idea what he was doing, and he was overcharging for everything. I managed to talk him down a little for the price, because he was going to overcharge me for the toilet innards .

After 35 years as a landlord, this was the worst experience I've had with a contractor. It was also extremely bizarre. I hired Brian to fix recurring flooding and drain blockages in my triplex. He assured me replacing several pipes would "permanently" solve the problem. After charging $8,000, the flooding and blockages remained exactly the same. When I questioned the results, he became defensive, attacked me personally while slurring his words, and even threatened to report me for code violations—namely one involving a drain that had been removed during his own word. After I posted a negative review, his boss, Lane, reached out, and acted empathetic, claiming he wanted to make things right. But in the end he also bizarrely insisted the pipes were replaced well (that didn't in the slightest solve my issues), then offered a $150 refund, but never sent it. I would not hire this company under any circumstances. They charged thousands of dollars without solving the problem they were hired to fix, then responded to legitimate concerns with drunken phone calls, no accountability, fake niceness, and a truly bizarre conjoined inability to see that I didn't hire them to replace random pipes, I hired them to solve a plumbing issue.

Quote 10x higher The cold line under my vanity has a T, allowing water to go down and outside of house. The valve at the top of the connection started leaking and I couldn't fix it. Quote for 3 hours and $1200! Eventually I had someone else come in, replace the valve and a flex line for $125, in 20 mins. While they came fast, this is not a company I will ever use.