Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
Showing 792 reviews with 2 stars · Clear filters
The information provided to make decision on size to order misleading. The X-Large size for 50lb dog is more for a medium size dog. Our border collie does not fit on bed
By Lisa P.
Response from MrFluffyFriend™· Jun 5, 2022
Hello Lisa, Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours.
Still waiting so can’t comment
By Dawn
Response from MrFluffyFriend™· Jun 5, 2022
Hello Dawn, Thanks for your review. As per tracking info, your package has been delivered already. Please send us an email if you need further assistance. Thank you!
Leider haben wir uns vom Fluffi Bett viel mehr erwartet da es so gute Bewertungen hat. Aber leider ist das 2xl Bett für unsern Hund zu klein und auch nicht für die beschrieben 45 Kilo ausgelegt.
By Tina E.
Response from MrFluffyFriend™· Jun 5, 2022
Hallo, vielen Dank, dass Sie uns auf Ihre negativen Erfahrungen aufmerksam gemacht haben. Wir entschuldigen uns aufrichtig für die entstandenen Unannehmlichkeiten.
Customer service is the worst, they could never answer my question about my order. Sent me 2 different tracking numbers of which none even worked! Took a month to receive my order! Did not think I was even going to get my product after looking at reviews of this company, but item finally arrived thats why i gave them 2 stars instead of 1. Product was not exactly as pictured as in ad, but im a photographer and know how to make marginal products look good. Just happy I didnt get completely ripped off. Would NOT buy anything from this company again, sticking to Chewy for now on!
By James C.
Response from MrFluffyFriend™· Jun 5, 2022
Hello James, Thank you for sharing your insights with us. It's hard to hear that you had a negative experience. We are working to fix it so that an incident like this never happens again.
Dog beds were not how they appear in photos. They are not flat and the fabric is not good quality. There is not as much support as the description. Disappointing!!!
By Julie D.
Response from MrFluffyFriend™· Jun 5, 2022
Hello Julie, Thank you for pointing out to improve our product in the future. I want to assure you that your feedback does not go unnoticed. We are sorry you are not satisfied with our product.
First saw it advertised in the SMH but lost the paper. Went on line and ended up paying $10 more. both the ad and your web site implied they were available at the time. Still not received and not even sure it is yet in Australia.
By Doug B.
Response from MrFluffyFriend™· Jun 5, 2022
Hello Doug, thanks for your review. As per tracking info, your package was delivered already. If you need further assistance, please send us an email and we're here to assist you.
I have a schnauzer and according to your charge I ordered a medium but it is too small for my dog.
By Elaine B.
Response from MrFluffyFriend™· Jun 5, 2022
Hello Elaine, thank you for your feedback. When you receive your items, it may take a while for them to reach their full size and fluffy status. We recommend that you shuggle the bed back and forth so that the bed can be fully formed.
Quite disapointed. It is so flat, it is almost as if they forgot to install any padding. There is a bit in the bottom , but it is piled up in one corner and no way to really move it around. Might as well have our pets lay on the floor. Very expensive rug. The material is nice and soft. But, when my dog puts his head on the sides, his head basically is on the floor. I will probably cut the side and install a piece of memory foam on the bottom and put in a zipper.
By steve F.
Response from MrFluffyFriend™· Jun 6, 2022
I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product. We try to constantly improve our products and services with helpful feedback like yours.
