Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
Showing 792 reviews with 2 stars · Clear filters
You we’re very nice about sending updates but I’m so dissatisfied with the dog bed I thought it would be better quality even my dog don’t like it it goes to the floor I’m sorry I wished I never ordered it feels like money wasted sorry I feel that way but it’s true
By Brenda L.
Response from MrFluffyFriend™· Jun 5, 2022
Hello Brenda, Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused.
its the 14th of may now i have placed my order on the 22bd of april. Until now i have not received my order. Will not order on this site again, frustrating!!
By Daph - mount D.
Response from MrFluffyFriend™· Jun 5, 2022
Hello Daph, Thanks for your review. As per tracking information, it has been delivered already. If you need further assistance, Please email us at [email protected].
For the price it is very poor quality.
By Dreuan
Response from MrFluffyFriend™· Jun 5, 2022
Hello Dreuan, Thank you for pointing out to improve our product in the future. I want to assure you that your feedback does not go unnoticed.
The wrong size bead came in the mail. This one is extremely small and my dog does not fit on it at all - not happy.
By Lauren D.
Response from MrFluffyFriend™· Jun 5, 2022
Hello Lauren, thanks for your review. Our products are shipped with the greatest care. In the entire shipping process, we pack them in such a way that no damage can occur to our products while they are in transit. When you receive your items, it may take a while for them to reach their full size and fluffy status. We recommend that you shuggle the bed back and forth so that the bed can be fully formed. If you need further assistance, Please email us at [email protected].
You were fine to deal with but our cat is not interested in sleeping in the bed. He prefers his old woollen blanket. So we will donate it to someone who has a more grateful cat. 🙂
By M R.
Response from MrFluffyFriend™· Jun 5, 2022
Hello M Robinson, thanks for your review and we are happy to hear from you!
The XL bed I got is really flat and not fluffy.
By Ginger P.
Response from MrFluffyFriend™· Jun 5, 2022
Hello Ginger, I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product.
Took over 12 weeks to get to me, and it was too small for a large dog
By Richard
Response from MrFluffyFriend™· Jun 5, 2022
Hello Richard, Thank you for pointing out to improve our product and service in the future. I want to assure you that your feedback does not go unnoticed.
I never expected, nor did you state, that this was going to take 3 weeks to deliver. If that is the soonest you can get your product to the customer, then you should state that at the outset. I likely will not buy from you again, for that reason alone.
By Robin W.
Response from MrFluffyFriend™· Jun 5, 2022
Hello Robin, Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours.
