Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
Showing 792 reviews with 2 stars · Clear filters
Product is waaaaaaayyy thinner and a lot less fluffy and plush than it looks online. I only kept it because I didn’t want to bother packing it up and sending it back :(
By Andrea W.
Response from MrFluffyFriend™· Jul 4, 2022
Hello Andrea, Thank you for pointing out to improve our product in the future. I am sorry to hear that you were dissatisfied with our product and service.
The beautiful website impressed me and I felt that the product would also be impressive. However it arrived fairly slowly and without any shipping updates. The material seems good, but there is no support on the sides and little cushioning in the middle. I contacted the company twice regarding returning and the reply was only after second attempt. I don’t believe they are going to honor a return due to it being opened to see the product. I am very displeased and disappointed with this company/purchase.
By Noah
Response from MrFluffyFriend™· Jul 4, 2022
Hello Noah, Thank you for pointing out to improve our product in the future. I am sorry to hear that you were dissatisfied with our product and service. We try to constantly improve with helpful feedback like yours.
Took a long time to arrive (covid related backlog i was told) but when it arrived I was disappointed to see it came direct from Aliexpress. Lasted 2 days before our mastiff tore it to shreds so I can't comment on anything more than that.
By S W.
Response from MrFluffyFriend™· Jul 4, 2022
Hello S Wilson, We try to constantly improve our products and services with helpful feedback like yours.
Ewig gewartet auf das Hundebett. Dann kam ein mit Klebeband zu einem Knäuel zu geklebtes Hundebett an. Die Enttäuschung war groß und ist das Geld nicht wert. Total dünner Stoff. Nie wieder.
By André L.
Response from MrFluffyFriend™· Jul 4, 2022
Ich weiß es wirklich zu schätzen, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrungen mitzuteilen. Es tut mir leid zu hören, dass Sie mit unserem Produkt und Service unzufrieden waren.
Major delay in delivery.
By H H.
Response from MrFluffyFriend™· Jul 4, 2022
Hello H Hancock, thanks for your review and we are sorry for the delay. We try to constantly improve our products and services with helpful feedback like yours.
I ordered the largest size bed. It is not nearly as fluffy and plush as the photos in the online ads — amped my Standard Poodle refuses to use it.
By TruGal
Response from MrFluffyFriend™· Jul 4, 2022
Hello TruGal, We try to constantly improve our products and services with helpful feedback like yours.
I never received it. That was a problem with Canada Post. The tracking number said that i received it but no, i did’not have a card in my mailbox. I called and they told me that the sender should call . I told that to the company but did’nt received any help.
By Marie-Josée A.
Response from MrFluffyFriend™· Jul 4, 2022
Hello Marie, thanks for your review. We try to constantly improve our products and services with helpful feedback like yours.
This is not a cuddling dog bed. It almost completely flat on the bottom. The bed is extremely limp. My Dane just lays on the floor next to it. This is a Walmart dog bed at best
By Robbyn S.
Response from MrFluffyFriend™· Jul 4, 2022
Hello Robbyn, Thanks for your review. We try to constantly improve our products and services with helpful feedback like yours.
