Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
Showing 921 reviews with 3 stars · Clear filters
I wanted to return the product but shipping to China was too expensive. The company gave me the option of a 30% refund which I accepted.
By MOORE/HELEN B.
Response from MrFluffyFriend™· Oct 2, 2022
Hello Helen, We try to constantly improve our products and services with helpful feedback like yours.
The dog bed was not the quality of product that I was expecting. My dog won’t sleep on it. There is no support for her head, and very little cushioning for her body.
By Les A.
Response from MrFluffyFriend™· Oct 2, 2022
Hello Les, We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Bought beds for 3 different dogs. All 3 showed interest but had some difficulty getting onto bed… a bit slippery, leaving the dog a bit unsure. Hopefully, over time each dog will feel comfortable accessing this bed.
By Linda W.
Response from MrFluffyFriend™· Sep 28, 2022
Hello Linda, Give it some time. Some of them may need some time to accept the bedding as part of the home. Thank you so much for your feedback. It means a lot to us here at MrFluffyFriend.
It is just OK. I was expecting more filling in the bed, it is kind of “thin” or “half empty” not at all as the advertisement photo. My dog likes it once in a while, not really in love with it. It is not bad, just too thin.
By Patricia A.
Response from MrFluffyFriend™· Sep 22, 2022
Hello Patricia, thank you for your feedback and pointing out what needs to be improve on our product. We try to constantly improve our products and services with helpful feedback like yours.
From order to despatch and arrival in Sydney. That was good. Then no notification at all until I received the goods. That's not what I call "trackable". The bed ordered for 40 kg dog. A little small, therefore disappointing. And ..... my dog ripped it apart on the 2nd day. I could repair it but ....... not happy.
By Ursula
Response from MrFluffyFriend™· Sep 22, 2022
Hello Ursula, We are sorry to hear about your negative experience. We will take the necessary action to ensure this incident does not repeat itself.
I love this bed but my Springer does not 🤷🏻♀️ I think it is too hot for her. Pus I ordered a large but I should have ordered extra large. We have had this bed for a few weeks but she does not use it .
By Janet P.
Response from MrFluffyFriend™· Sep 22, 2022
Hello Jane, thank you for your review. Give it some time. Some of them may need some time to accept the bedding as part of the home.
Nice bed but absolutely nothing like the colour on the website. Very disappointing
By Lyndsay S.
Response from MrFluffyFriend™· Sep 22, 2022
Hello Lyndsay, thank you for your review. The actual product color may vary from the images shown due to Photographic Lighting Sources.
My pets love the fluffy material but the padding is not firm enough to support their body weight. It’s a bit like laying on the floor.
By M M.
Response from MrFluffyFriend™· Sep 20, 2022
Hello M Moss, thank you for your feedback! We try to constantly improve our products and services with helpful feedback like yours.
