Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
Showing 921 reviews with 3 stars · Clear filters
Glad we ordered the extra larger size, soft and fluffy. Would have rated higher but there is very little padding underneath, so we had to place it on top of a thick pad we already had. Our dogs do enjoy it now, but won’t buy again unless they improve the thickness of the padding underneath.
By Diana
Response from MrFluffyFriend™· Oct 12, 2022
Hello Diana, Thank you for your feedback. We try to constantly improve them with helpful feedback like yours.
My order was expedited in a timely fashion. I was hoping my 16 year old cat would love it. I am sad to say I have found him in the fluffy bed maybe 3 times even though it is sitting in the middle of his favorite room. I have a second cat who only is interested in the fluffy bed if the 16 year old is in it.. so it sits empty 99% of the time.
By Heather H.
Response from MrFluffyFriend™· Oct 12, 2022
Hello Heather, I really appreciate you taking the time to share your experience with us.We try to constantly improve them with helpful feedback like yours.
Bed is way to flimsy!!!! There is nothing to it !!!
By Virginia M.
Response from MrFluffyFriend™· Oct 11, 2022
Hello Virginia, We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
The sizing is way off. I ordered the XL, have 2 dogs, each is about 60 lbs….either their head hangs out & onto the floor or else their booty is out & hanging.
By Deborah B.
Response from MrFluffyFriend™· Oct 9, 2022
Hello Deborah, thank you for your feedback. You can contact us via email if you need further assistance!
Three/four weeks to arrive and a little bit smaller then I through. The dogs love it even if abit pricey for what it is, would never have paid full price! I'm sure pets at home do something similar and much cheaper. If you order this just remember comes from China and customer services is poor.
By lynn
Response from MrFluffyFriend™· Oct 9, 2022
Hello Lynn, Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve them with helpful feedback like yours.
We waited a month for our delivery but now it has arrived it is very nice. However we could buy one locally just the same. It came from China. If I had known that I would not have bought it.
By MLB
Response from MrFluffyFriend™· Oct 9, 2022
Hello MLB, Thank you so much for taking the time to write us review. We are sorry to hear about your negative experience. We will take the necessary action to ensure this incident does not repeat itself.
Although the bed is soft and fluffy there’s not much padding in the bottom of the actual bed. For an old dog this would be important if the bed was on a cold or hard floor.
By Gail B.
Response from MrFluffyFriend™· Oct 9, 2022
Hello Gail, Thank you for pointing out to improve our product in the future. We try to constantly improve them with helpful feedback like yours.
The product gets 5 stars. The shipping and communication about the shipping gets one star. The tracking information I received showed the product going from the East Coast to the West Coast, back to the East Coast and finally to the West Coast where I live. They have to straighten this out!
By Kenneth C.
Response from MrFluffyFriend™· Oct 9, 2022
Hello Kenneth, We are sorry to hear about your negative experience. We will take the necessary action to ensure this incident does not repeat itself. Thank you for your review.
