Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
Showing 921 reviews with 3 stars · Clear filters
The product is nice and had a timely arrival. Color is not congruent with web pictures. Average value for money,
By bjm - M.
Response from MrFluffyFriend™· Oct 15, 2022
Hello bjm-Maine, Thank you so much for your feedback. It means a lot to us here at MrFluffyFriend.
I think I expected more of a cushiony bottom or more fill so his bed was softer. He likes the higher, rounded sides and seems to favor the outside of the bed. All in all? $112 ... a bit steep for the quality.
By Brady's M.
Response from MrFluffyFriend™· Oct 15, 2022
Hello Brady's Mon, Thank you so much for your feedback. We try to constantly improve them with helpful feedback like yours.
Waited "forever." I now realize, despite the American-sounding name, Mr. Fluffy, the product was being shipped from Asia. It is not as big and as comfortable as the ad. Disappointed.
By Beverly M.
Response from MrFluffyFriend™· Oct 15, 2022
Hello Beverly, We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Ted likes the bed. I got a bigger one than recommended for a BorderTerrier as Ted is 15kg. Disappointed aspects are the base is not padded and feels flat and hard and the whole reason for purchasing was it said it is washable. I haven’t yet but the there is no detachable cushion as I expected.
By Marie
Response from MrFluffyFriend™· Oct 15, 2022
Hello Marie, Thank you so much for your feedback. It means a lot to us here at MrFluffyFriend. We try to constantly improve them with helpful feedback like yours.
I was surprised how flimsy the bed was. I was expecting it to be firmer with a soft top.
By James B.
Response from MrFluffyFriend™· Oct 15, 2022
Hello James, We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Took forever to be delivered - months.
By Ted S.
Response from MrFluffyFriend™· Oct 15, 2022
Hello Ted, We are sorry to hear about your negative experience. We will take the necessary action to ensure this incident does not repeat itself.
The fabric was soft & plush around the perimeter but the bottom had no padding. It was very thin on the bottom
By Deborah
Response from MrFluffyFriend™· Oct 15, 2022
Hello Deborah, Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused.
Cat refuses to use Mr. Fluffy, no interest in Mr. Fluffy.
By customer
Response from MrFluffyFriend™· Oct 15, 2022
Hello, Give it some time. Some of them may need some time to accept the bedding as part of the home. Thank you so much for your feedback!
