Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
Showing 792 reviews with 2 stars · Clear filters
Took forever to arrive. Finally did and it’s too small
By Melissa C.
Response from MrFluffyFriend™· Aug 18, 2022
Hello Melissa, We are sorry to hear about your negative experience. We will take the necessary action to ensure this incident does not repeat itself. I understand you are not satisfied with your item. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Disappointed in XXL bed as it was very underfilled and seam not sewn up properly. I had to buy more filling and resew..dont know where the organic cotton is ? Seems all pretty synthetic. partial refund given but still very overpriced for bad quality of the bed...a full refund would be more appropriate as product falsely advertised on your website..
By lesley
Response from MrFluffyFriend™· Aug 18, 2022
Hello Lesley, Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours.
I thought the bed looks comfy but it's been 2 weeks and my dog will not go near it let alone step on it! Too bad. It's proven to be an expensive failure. I will leave it for another bit but I'm not hopeful.
By Alison C.
Response from MrFluffyFriend™· Aug 15, 2022
Hello Alison, Give it some time. Some of them may need some time to accept the bedding as part of the home. Please send us an email so we can find solution that may encourage your dog to use the pet bed. Looking forward to hear from you!
First off, this company charged my credit about a week before they shipped it… I suspected fraud. The emails we exchanged were not re~assuring. When it did ship, it arrived In a few days. I ordered the biggest bed and its Soft to the touch, but has no substantial support. My dogs won’t lay in it… maybe because they can feel the hard floor under it.
By Evelyn L.
Response from MrFluffyFriend™· Aug 13, 2022
We are sorry to hear about your negative experience. We will take the necessary action to ensure this incident does not repeat itself.
Very thin. Not much there. Not worth it.
By Ben K.
Response from MrFluffyFriend™· Aug 10, 2022
Hello Ben, We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can find a solution for your concern. You can contact us via email at [email protected].
Unfortunately I have not received my order. When I did contact MrFluffyFriend to query the delay the response was that there were issues with the delivery company, tracking was not available and to wait a few more days. This I did, still without my order, I have contacted MrFluffyFriend again and am awaiting further response. I can't comment on the quality of the dog bed as of yet. Needless to say that I am disappointed.
By Julia C.
Response from MrFluffyFriend™· Aug 10, 2022
Hello Julia, We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
The bed was too small for my 64 lb dog and it does not fit. I checked the size listed on your website based that on my dog size.
By Greg O.
Response from MrFluffyFriend™· Aug 10, 2022
Hello Greg, we are sorry to know the bed did not fit your dog. I want to make sure that this matter is resolved. You can contact us via email at [email protected].
I really wanted my dog to love this bed-it seemed to have everything we wanted, but unfortunately it failed on the key points. Too thin: She is older and we wanted thick and cozy -the fabric is fluffy and soft but the filling is VERY thin, mostly air (as you will find out when it arrives fully compressed to the size of a large mailing envelope.) and can feel the hard floor right through it. Not NonSlip - as advertised. The bottom is slippery synthetic fabric with some tiny non slip dots. Combined with the lack of heft and stuffing the whole bed slides when she puts one foot on it. Shipping was fast and easy, but otherwise the bed is a fail.
By Marian C.
Response from MrFluffyFriend™· Aug 10, 2022
Hello Marian, We try to constantly improve our products and services with helpful feedback like yours. I want to make sure that this matter is resolved. You can contact us via email at [email protected].
