Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
Showing 1,114 reviews with 4 stars · Clear filters
Well received by Ted the dog he loves it
By Jo-Ann S.
Response from MrFluffyFriend™· Jan 20, 2023
Hi Jo-Ann. We are thrilled to know your dog loves the bed. This review made our day! Thank you and have a nice day! - Team MrFluffyFriend™
I was worried my package wouldn"t be delivered before I needed to leave town for Christmas. I texted an inside support person and they confirmed the delivery which made it just in time! Communication was key and I am pleased of the response and the accuracy was spot on!! Merry Christmas!😁
By Jerri R.
Response from MrFluffyFriend™· Jan 20, 2023
Hi, Jerri. Thank you for your feedback and glad you received it on time. We try to constantly improve them with helpful feedback like yours. Thank you and have a nice day! -Team MrFluffyFriend™
Tweede keer dat ik een bed voor ons labradoodle hebben besteld. De eerst was te kleine en nu deze ook🙃Hoewel dacht ik beside keer goed te hebben gemeten Anders is de bed erg mooie en snel gekomen
By Trude C.
Response from MrFluffyFriend™· Jan 20, 2023
Hoi, Trude. Dank u voor uw feedback. Het spijt ons voor uw negatieve ervaring met de maatvoering van het product. Ik wil u verzekeren dat uw feedback niet onopgemerkt blijft. Bedankt en nog een fijne dag! -Team MrFluffyFriend™
I have an imperial shih tzu so bought one for small shih tzu and found it small could have done with the next size up. Having said that Wilf loves it.
By customer
Response from MrFluffyFriend™· Jan 20, 2023
Hi there. We are sorry for your negative experience with the product sizing. I want to assure you that your feedback does not go unnoticed. We are thrilled to know your dog loves the bed. Thank you and have a nice day! -Team MrFluffyFriend™
The delivery took a long time to arrive (we live in Spain ) but the Mr FF team provided very good clarity and reassurance. Very quick personal responses to questions and the dog loves the product. I encourage MrFluffyFriend to review their contracted carriers.
By Mark D.
Response from MrFluffyFriend™· Jan 20, 2023
Hi, Mark. We are thrilled to know your dog loves the bed. Thank you for pointing out to improve our delivery services in the future. I want to assure you that your feedback does not go unnoticed. -Team MrFluffyFriend™
Moose loves his bed! Ordered a second one (larger size) on December 15. No communication on where order is or response to my email inquiry. 😞
By Wanda C.
Response from MrFluffyFriend™· Jan 20, 2023
Hi, Wanda. Nothing makes us happier than knowing your pet loves the bed. We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected]. Looking forward to hearing from you soon! - Team MrFluffyFriend™
My order was confirmed on Dec 3, shipped on Dec 6 , & I received it on Jan 2. I was a little anxious because I didn't know where it originated & had never purchased from MrFluffyFriend before. BUT... I LOVE EVERYTHING ABOUT THE BEDS! I was afraid the flat inner part wouldn't have much cushion, but it has plenty. My dog gets lost in the bed. She loves it too. The colors are also great. Very rich wine red and the beautiful apricot are wonderful. All much finer than anything I've seen in pet stores.
By Terrilee R.
Response from MrFluffyFriend™· Jan 20, 2023
Hi, Terrilee. Getting positive feedback from fur parents we serve is always a joy. Thank you for pointing out to improve our delivery services in the future. I want to assure you that your feedback does not go unnoticed. -Team MrFluffyFriend™
I ordered a large donut shaped anxiety relieving bed for my standard dachshund. As it arrived vacuum packed it needed a couple of days to spring back into its designated shape and I found the stuffing at the base challenging to level out. The factory fibres smell was also quite overpowering before it eventually dispersed. The bed is soft and the dog likes it but it still looks a bit misshapen due to its lumpy base. I’d suggest delivering it in a box rather than a vacuum pack.
By Danuta K.
Response from MrFluffyFriend™· Jan 20, 2023
Hi, Danuta. Glad that you like it and thank you for sharing your insights with us. It's hard to hear that you had a negative experience. We try to constantly improve them with helpful feedback like yours. Thank you so much. -Team MrFluffyFriend™
