Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
Showing 1,114 reviews with 4 stars · Clear filters
this company reached out to me to resolve my issues. I think my dog feels more secure in this bed.
By sylvia
Response from MrFluffyFriend™· Jun 28, 2026
Hi Sylvia, Thank you for updating your review and for giving us the opportunity to resolve your concerns. We're so pleased to hear that your dog is feeling more secure and comfortable in the bed—that's exactly what we hope for. We truly appreciate your trust and hope your furry friend enjoys many cosy and restful naps ahead. 🐾
The Fluffy Friend dog bed is very nice and well built. However, after a few days, neither of my dogs will go near it. The younger dog sleeps on my bed or sofa. I specifically bought the bed for my 13 year old Kuvasz who is having some issues with her back legs. She will not go near the bed. It is only a few days so it just may be that they aren't used to it, or maybe my bed and sofa are more comfortable
By Ronnie W.
Response from MrFluffyFriend™· Jun 26, 2026
Thank you for sharing your experience, Ronnie. We're glad to hear you found the bed to be well-made. Some dogs, especially older ones who have been using the same sleeping spot for years, can take a little longer to adjust to a new bed. We hope your Kuvasz and your younger dog gradually become more comfortable with it over the coming days. If you'd like, feel free to email us at [email protected], and we'd be happy to share a few tips that have helped other pets settle into their new bed more quickly. We hope they'll soon discover how cosy it can be. 🐾
Definitely fluffy material - boy, but how stiff the bottom of the beds are with the it feels overstuffed pad for the bottom of the bed. None of my 5 cats have used the beds yet, they will eventually I hope.
By David H.
Response from MrFluffyFriend™· Jun 26, 2026
Thank you for sharing your honest feedback, David. We're glad you like the fluffy material. The base is intentionally designed to provide support, but we understand that it may feel firmer than expected at first. We hope your cats continue to warm up to their new beds over time and make them their favourite resting spots. 🐱
After a bad experience with this company and a review showing as such, I was surprised to receive an email probably 6 months after the fact. The email stated they were trying to make things right, so they offered me a replacement bed on the condition that I remove the review. A bit leary, but did as they requested. I stated the original bed was way to small and would like for it to be upgraded a couple of sizes, to which they agreed. The bed arrived in less than a week and is much better size wise, though still a bit confused on how they determine sizes, but thats another issue, just order bigger to be safe. I will state that the company held true to their promise and I am not nearly as disappointed. I appreciate their efforts to correct the problem and will probably order from them again in the future. I am giving 4stars for what they did to repair the situation
By Darrell
Response from MrFluffyFriend™· Jun 26, 2026
Hi Darrell, Thank you for giving us the opportunity to make things right. We truly appreciate you updating your review and are pleased that the replacement bed was a much better fit. Your comments about our sizing are valuable, and we'll continue working to make our size guidance even clearer. We hope your pet enjoys the new bed for years to come.
Had an issue with my order, the company followed up and sent me a free replacement.
By Verity
Response from MrFluffyFriend™· Jun 23, 2026
Hi Verity, Thank you for your kind feedback! 🙌🏼 We’re really glad we were able to follow up and resolve the issue for you with a replacement. We appreciate your patience and are happy everything was sorted to your satisfaction.
We hebben een nieuw bed ontvangen na een minder goede ervaring. Netjes dat ze dit zo hebben opgelost.
By Tess
Response from MrFluffyFriend™· Jun 18, 2026
Dank je wel voor je update, Tess! Fijn om te horen dat je een nieuw bed hebt ontvangen en dat alles netjes is opgelost na je eerdere ervaring. We waarderen je geduld enorm en hopen dat je hond nu volop kan genieten van het nieuwe bed 🐾
Unfortunately I was a bit disappointed. Not only is it overpriced, the YouTube commercials made this dog sofa look super supportive and plump...The one that I received is mediocre . It's limp and seems like it's missing some stuffing. The pillow is almost flat.. Update... to their credit, Mr Fluffy friend reached out to me about the dog sofa. When I bought it, I was not aware of the videos providing instructions to temporarily remove the stuffing after first unpacking it. I followed the instructions and it did help quite a bit. The dog sofa now is fluffier and more supportive. Thanks.
By CliptWingsCA
Response from MrFluffyFriend™· Jun 11, 2026
Hi CliptWingsCA, we’re really sorry this wasn’t the experience you expected — this is not what we aim for. Our beds are vacuum-packed for shipping, so they can initially look flat or misshapen and usually need time to fully expand and be fluffed up after unpacking. We also couldn’t locate your order from the details provided. Could you please send us an email at [email protected] with a photo of the product after it has been aired out and fluffed up? We’d really like to look into this and help resolve it for you.
I love the quality and design of the bed. However, according to the measurements of my dog, it didn't align with the size guide. I need a larger size, so I'd suggest going up a size when ordering.
By Deborah D.
Response from MrFluffyFriend™· Jun 11, 2026
Thanks for your feedback, Deborah! We’re glad you love the quality and design. We’re sorry the size wasn’t quite right — we usually recommend sizing up if your dog is between sizes, and we’d be happy to help with an exchange if you need.
