Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
Showing 792 reviews with 2 stars · Clear filters
Cheap imitation of previous pet bed purchased. Can’t remove cover at all and sides lay flat so really this is a flat bed
By MRS JULIE R.
Response from MrFluffyFriend™· Oct 12, 2022
Hello Mrs Julie Richards, Thank you for sharing your insights with us. It's hard to hear that you had a negative experience. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Ordered a dog bed which wasn't the quality I was expecting so elected to return it. The product came from China (I wouldn't have ordered it in the first place if I had known this) so then had to pay £24 to return it for a refund. Wouldn't recommend.
By MR NIC P.
Response from MrFluffyFriend™· Oct 11, 2022
Hello Nic, Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. We try to constantly improve them with helpful feedback like yours.
I ordered car seat for my little dog on the 1 Sept. 22, its now 8 Oct, I got an email 8 Sept to say its on its way. Have been unable to track. You have had my money all this time, shipping time 7- 21 days, I have given an extra 10 days, I am hoping it will arrive this following week (I am not happy)
By Lynette S.
Response from MrFluffyFriend™· Oct 11, 2022
Hello Lynette, We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
i was disappointed got an XXL that barely fits my pointer and was thin nothing like the pictures .Lively and soft but he chews it like a toy
By Otis
Response from MrFluffyFriend™· Oct 9, 2022
Hello Otis, We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Unfortunately, my dog has not taken to the MrFluffyFriend bed as I had hoped he would.
By Sherril M.
Response from MrFluffyFriend™· Oct 9, 2022
Hello Sherril, Give it some time. Some of them may need some time to accept the bedding as part of the home.
Product is ok.. but too expensive for what it was.. plus delivery time was atrocious wasn’t well promoted that it was coming from over seas. I like the back seat cover that’s good but the beds are lacking.. not a lot of fluff in them.. nothing extrodinary about them.
By Jasmin L.
Response from MrFluffyFriend™· Oct 6, 2022
Hello Jasmin, I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were fully satisfied with our pet bed. We try to constantly improve our products and services with helpful feedback like yours.
I ordered an extra large bed, but it is very small and the dog doesn’t fit, only half of her is in the bed. It seems to be good quality but needs to be twice the size.
By Ruthe S.
Response from MrFluffyFriend™· Oct 6, 2022
Hello Ruthe, Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
The service was good. The bed arrived very quickly. We have had another brand of bed previously, that wore out as my dog loved it. My dog wont set foot in the bed as it slithers around on the carpet when you or the dog stands in it. It has actually made her feel more anxious rather than comforted. I would actually like to return it as it was $130 NZ with the exchange rate.
By Wendy G.
Response from MrFluffyFriend™· Oct 6, 2022
Hello Wendy, We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
