Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
Showing 4,835 reviews with 1 star · Clear filters
A total scam do not buy ordered a bed 5 weeks ago .nothing just spam emails everyday no tracking of delivery no nothing i don't normally write reviews but if It stops one other person being conned it will be well worth it.
By David T.
Response from MrFluffyFriend™· Oct 5, 2021
Hello David, I am really so sorry about this experience. Please send us an email. We will be waiting for your message.
One month later and still no bed . Rubbish customer service . Think it’s time for a PayPal refund. You commented for me to send you my email . You’ve replied numerous times fobbing me off and refusing a refund
By peter G.
Response from MrFluffyFriend™· Oct 5, 2021
Hello Peter, I am really so sorry about this experience. Please send us an email. We will be waiting for your message.
So disappointed with the product. Bed has just arrived after a long wait and it is far too small and terrible quality! Definitely a cheap Chinese knock off and nothing like the pictures on the website. Seems to be about half the size of the one we thought we had ordered. Don’t shop here!
By Emily B.
Response from MrFluffyFriend™· Oct 5, 2021
Hello Emily, I am really so sorry about this experience. Please send us an email. We will be waiting for your message.
Absolute Katastrophe! Bloß nichts bestellen…. Absolute Billigware und es ist kein Umtausch oder Reklamation möglich!!! Habe jetzt ein schreckliches Hundebett und muss dafür 55€ bezahlen…. Das ist unseriös und eine Frechheit!! Habe als Bezahlmöglichkeit „Klarna“ ausgewählt…. Das die Firma Klarna mit so einer Firma „Geschäfte“ macht ist absolut ein Unding!! Ich kann nur jedem davon abraten dort etwas zu bestellen!!
By Anni
Response from MrFluffyFriend™· Oct 5, 2021
Hallo Anni, es tut mir wirklich sehr leid, dass Sie diese Erfahrung gemacht haben. Bitte sende uns eine E-Mail. Wir werden auf deine Nachricht warten.
Lieferung kam zwar zügig, aber das erwartet Produkt passte nicht zu den Bildern und Beschreibungen. Meine Frage bezüglich Der Rückgabe wurde mit einem Nachlass und damit verbundenen Rückerstattung erst von 25% dann von 50% beantwortet. Beide Vorschläge wurden von mir positiv beantwortet. Bisher noch keine Erstattung und auch keine Reaktion mehr auf meine Erinnerungen. Der Vorgang zieht sich mittlerweile seit 2 Monaten. Enttäuschend
By Alexander S.
Response from MrFluffyFriend™· Oct 5, 2021
Hallo Alexander, es tut mir wirklich sehr leid, dass Sie diese Erfahrung gemacht haben. Bitte sende uns eine E-Mail. Wir werden auf Ihre Nachricht warten.
If I could give them zero I would. In short don't buy any dog bed from this company or from any other Facebook ad where the bed looks like this bed. The quality is dire and they send out incorrect sizes. The company in their many guises are based in Amsterdam and do not process refunds or accept returns - even where they sent the wrong size. Don't waste your money. Any excellent reviews are either fake! or they have since changed supplier as I could get this poor quality from a market for £15. Dire.
By Patrick S.
Response from MrFluffyFriend™· Oct 5, 2021
Hello Patrick, I am really so sorry about this experience. Please go ahead and reach out us via email. Thank you.
Katastrophe. Ich warte seit Mai auf meine Lieferung. Keine Reaktion der Firma. Nicht bestellen..
By Jo
Response from MrFluffyFriend™· Oct 5, 2021
Hallo Jo, es tut mir wirklich sehr leid, dass Sie diese Erfahrung gemacht haben. Bitte machen Sie weiter und kontaktieren Sie uns per E-Mail. Vielen Dank!
Do not order from this site they are NOT ture please do not waste your hard earned money. The dog beds are NOT true to size and are not worth the money. Please do not buy from this site.
By Rose P.
Response from MrFluffyFriend™· Oct 5, 2021
We definitely would love to settle this matter with you. Please reach out to us again. Thank you so much.
