Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
Showing 4,835 reviews with 1 star · Clear filters
Purchase on 30th August 2021 not recieived anything email them and they said it's with courier, out of their hands money gone!!!! I don't believe they sent them out
By Gavin D.
Response from MrFluffyFriend™· Nov 10, 2021
Hello Gavin, I am really so sorry about this experience. Please send us an email. We will be waiting for your message.
Reading all reviews before buying it, seems like all good ones come from same place NL 🤔😱 be careful. This is very weir... anybody can do a review... I didn't buy anything, but this make me think before doing it.
By Maria Gabriela C.
Response from MrFluffyFriend™· Nov 10, 2021
Hello Maia Gabriela, I am really so sorry about this experience. We definitely would love to settle this matter with you. Please go ahead and reach out us via email. Thank you.
Totaler Betrug. Billig Ware aus China. Keine reale Möglichkeit, die Ware zurück zu senden
By Tobias K.
Response from MrFluffyFriend™· Nov 10, 2021
Wir würden diese Angelegenheit sehr gerne mit Ihnen klären. Können Sie uns bitte per E-Mail erreichen?
Commande passée le 20 Octobre, impossible de suivre mon colis qui aurait déjà dû arriver, argent débité, et adresse mail invalide / inexistante quand on leur écrit sur info@mrfluffyfriend Arnaque alors ? Je suis très en colère , fuyez ce site ! On est aujourd'hui le 17 novembre et j'ai ENFIN reçu mon colis après avoir longtemps râlé.. Donc je pense que fluffyfriends est une petite entreprise qui s'est laissée déborder par les demandes mais ils auraient pu COMMUNIQUER sur leurs difficultés au lieu de nous laisser dans l'inconnu Voilà !
By Cécilia
Response from MrFluffyFriend™· Nov 11, 2021
Hallo Cecilia, diese Erfahrung tut mir wirklich sehr leid. Wir würden diese Angelegenheit sehr gerne mit Ihnen klären. Bitte senden Sie uns eine E-Mail. Wir werden auf Ihre Nachricht warten.
Ordered a bed a couple of months ago. Finely got bed, but I ordered XXL. Did not get XXL. The bed is a medium at best. Have sent 4, emails and have gotten zero response. Trying to find a phone number. So far nothing. Who can help?
By Susan B.
Response from MrFluffyFriend™· Nov 11, 2021
I am sorry to know about this. We definitely would love to settle this matter with you. Please send us an email. We will be waiting for your message.
Leider muss ich einen Stern anklicken. Null Sterne wäre angebracht. Bestellung aufgegeben, Bestellung widerrufen innerhalb der gesetzlichen Frist. Lieferung wäre aber an mich unterwegs. Lieferstatus: Ware befindet sich noch in China?? :-( Obwohl ich widerrufen habe, soll ich jetzt Kontakt mit der Zustellfirma aufnehmen und den jeweiligen Sachstand bekanntgeben. Zig Mails geschrieben. Am Tag der Bestellung direkt mein Konto belastet. Jetzt sind Wochen vergangen und es tut sich nichts. Ich werde, sollte hier jemals ein Paket angeliefert werden, die Annahme verweigern, Nachbarn sind informiert. Ich warte noch etwas ab, dann Anwalt. Nie wieder!!
By Ch. B.
Response from MrFluffyFriend™· Nov 11, 2021
Hallo, es tut mir wirklich sehr leid, dass Sie diese Erfahrung gemacht haben. Es tut mir leid, dies zu erfahren. Wir würden diese Angelegenheit sehr gerne mit Ihnen klären. Bitte senden Sie uns eine E-Mail. Wir werden auf Ihre Nachricht warten.
Do not order from this company!! Professional looking website with lots of positive reviews yet I ordered a bed on 5th September, told to allow up to 14 days for delivery due to Covid. Didn't arrive, so I contacted them. Sent me a tracking link and told me to wait longer. No sign of bed! Contacted again, said they were deeming the parcel to be missing and were sending another. Directed me to a tracking link but there wasn't one! Looks like many others have had a similar experience! Will be reporting. Website should be taken down! Avoid at all costs.
By Shaloolah
Response from MrFluffyFriend™· Nov 1, 2021
Hello Shaloolah, I am really so sorry about this experience. Please send us an email. We will be waiting for your message.
Ma commande ne m’a pas été livrée ….vous avez beau être désolé à chaqu’un de mes mails …ça ne m’avance pas …je déconseille fortement de commander chez vous …aucune possibilité de trouver une solution à mon problème…avec vos réponses automatiques
By Patricia J.
Response from MrFluffyFriend™· Oct 30, 2021
Es tut mir leid, dies zu erfahren. Bitte senden Sie uns eine E-Mail. Wir werden auf Ihre Nachricht warten.
