Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
Showing 1,114 reviews with 4 stars · Clear filters
The dog loves the bed. Shipping was poor. Had to remind the company about my order which was not shipped until I reminded them.
By Dennis G.
Response from MrFluffyFriend™· Jan 24, 2023
Hi Dennis! Nothing makes us happier than knowing your pets love the beds. We apologize for the long delay though. We try to constantly improve our products and services with helpful feedback like yours. Thank you so much for the feedback! 🐾️
The bed is beautiful and the dogs love it but it took forever to get here.
By Kim
Response from MrFluffyFriend™· Jan 24, 2023
Hi Kim! Nothing makes us happier than knowing your pets love the beds. Thank you so much for the positive feedback! 🐾️
The bed is great, but smaller than expected. It took a long time to get to us though. But the end result is my dog loves it.
By natalie B.
Response from MrFluffyFriend™· Jan 23, 2023
Hi Natalie! Nothing makes us happier than knowing your pets love the beds. Thank you so much for the positive feedback!
In Nov 2022 I purchased a dog bed from them and was not at all pleased with it. I requested a refund and after a while they responded to my poor review but it was too costly and the item had to be unopened which you can’t do if you have looked at it. I gave them 1 star. Aug 2026 they contacted me again. It was too long now to refund me (which I completely understand) but they have supplied me with a new better sized dog bed free of charge They are obviously trying to rectify their past poor service which is commendable. It was after all few years ago now. So I am increasing me experience with them from one star to 4 stars. Well done MrFluffy!
By Patricia K.
Response from MrFluffyFriend™· Jan 24, 2023
Thank you so much, Patricia, for giving us another chance and for taking the time to update your review. We truly appreciate your honesty about your original experience, and we’re grateful that you allowed us the opportunity to make things right, even after all these years. We’re delighted to hear that the new, better-sized bed has improved your experience. Your recognition of our efforts to do better means a great deal to our entire team. Thank you for your trust and for updating your rating to 4 stars. 💙
Although I waited for what I thought was an inordinate time for the bed to be delivered, once it arrived it turned out to be the biggest hit with my dog, Riley. She LOVES it!
By Kristen S.
Response from MrFluffyFriend™· Jan 23, 2023
Hi Kristen! Nothing makes us happier than knowing your pets love the beds. Thank you so much for the positive feedback!
A little smaller than expected but our little guy said he’ll make it work. We ordered the medium. It’s soft which he likes
By RB
Response from MrFluffyFriend™· Jan 23, 2023
Hello! Nothing makes us happier than knowing your pets love the beds. Thank you so much for the positive feedback!
Our dog loves the bed. Only suggestion is to use a different shipping method that gets beds delivered quicker.
By Karen
Response from MrFluffyFriend™· Jan 23, 2023
Hi Karen! Nothing makes us happier than knowing your pets love the beds. Thank you so much for the positive feedback!
Like the beds but not length of time to receive them
By Donna B.
Response from MrFluffyFriend™· Jan 23, 2023
Hi Donna! Nothing makes us happier than knowing your pets love the beds. We apologize for the long delay though. We try to constantly improve our products and services with helpful feedback like yours. Thank you so much for the feedback!
