Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
Showing 921 reviews with 3 stars · Clear filters
Took way too long to receive my dog bed
By JS
Response from MrFluffyFriend™· Jan 20, 2023
Hello. Thank you for bringing your negative experience to our attention. Our sincere apologies for the inconvenience caused.
Honestly, I was expecting it to be larger...I may have order small by mistake but though I ordered medium.
By Buzz
Response from MrFluffyFriend™· Jan 20, 2023
Hello Buzz. We try to constantly improve them with helpful feedback like yours.
The ad and website made the dog bed look like a big fluffy bed to reduce anxiety. I bought the large and it is not real big, it isn’t padded. I could have bought the same one at a local store. Oh, it took a month to get to me. Tracking had it sitting at a USPS facility for almost 2weeks. Miraculously when I emailed about it I got the bed in 2 days. (busy over the holidays) I did keep it since my one dog has claimed it as her bed.
By Laur L.
Response from MrFluffyFriend™· Jan 20, 2023
Hello Laur. Thank you for pointing out to improve our product in the future. I am sorry to hear that you were dissatisfied with our product and service.
Good sized bed & love the color. However, it took way too long to receive.
By reds
Response from MrFluffyFriend™· Jan 20, 2023
Hello. Thank you for taking the time to write. We wanted to let you know how sorry we are for what happened.
I ordered this for my friends small dog and it did arrive fairly quickly- despite the pre Christmas postal strikes. Unfortunately the dog took against it and decided it looked just like the neighbours cat, so the local animal shelter benefited from it. I cannot comment on the quality as my friend lives 300 miles away and I never got to see it!
By Susan K.
Response from MrFluffyFriend™· Jan 20, 2023
Hello Susan. Thank you for taking the time to write. We wanted to let you know how sorry we are for what happened.
Very disappointed with the quality of this product. On opening the packaging the bottom of the bed was completely unsewn on one side making it completely unusable. I contacted the company to ask to return and for a full refund (as per the instructions) only to be told that I would need to pay for the postage. They offered that I could keep the dog bed and have a 15% refund. I found out how much it would be to return the bed to the company and as this was very expensive I wrote to them explaining the situation. They returned with another offer of 30% refund. I have accepted that as I felt that was as good as it was going to get. I have tried to repair the bed but the material keeps giving way so it’s not usable. I feel I could have gone to any old market stall and got the same product at a cheaper price and have the same quality product!
By Jayne
Response from MrFluffyFriend™· Jan 20, 2023
Hi Jayne. We are sorry to hear about your negative experience. We will take the necessary action to ensure this incident does not repeat itself.
The bed was excellent but no washing instructions enclosed. I would not have bought it it is not washable.
By Sarah
Response from MrFluffyFriend™· Jan 20, 2023
Hi Sarah. We’d greatly appreciate if you give us an opportunity to make things right and work toward earning back your business. You can contact us via email at [email protected]. Thank you so much!
Too small for dog. Cat and dog slid off of it.
By DB
Response from MrFluffyFriend™· Jan 20, 2023
Hello. We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
