Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
Showing 792 reviews with 2 stars · Clear filters
Took a long time to be delivered. Not as fluffy of full as all the pics suggested. It’s OK, but expensive for what it is. Our dog much prefers his Orvis bed.
By Philip D.
Response from MrFluffyFriend™· Jan 21, 2023
I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product and service.
Took over a month to get. And when I opened it I had to spray it and keep it in the basement for a couple weeks because it smelled like a wet dog.
By Brian P.
Response from MrFluffyFriend™· Jan 21, 2023
We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Missed the holidays with your late shipment
By Afton
Response from MrFluffyFriend™· Jan 21, 2023
We are sorry to hear about your negative experience. We will take the necessary action to ensure this incident does not repeat itself.
Slow transport. Poor product Overpriced compared to an expensive pet shop
By Mark R.
Response from MrFluffyFriend™· Jan 21, 2023
I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product and service.
It took ages for the bed to arrive and when it did the dog wouldn’t go in it. We encouraged her with treats etc but she really doesn’t like it at all. It’s too small (we bought medium for our border terrier). Very disappointed and a complete waste of money. Sad we got sucked into the marketing and didn’t trust our initial instinct to go to the pet shop and look at dog beds.
By Jocelyn R.
Response from MrFluffyFriend™· Jan 21, 2023
I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product and service.
Bed was far too small and waited ages for it to arrrive. Quality however was good.
By Bev
Response from MrFluffyFriend™· Jan 21, 2023
I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product and service.
The item took a long time to arrive and when it did my dog ripped two holes in it within 5 minutes !!!!!
By Brenda M.
Response from MrFluffyFriend™· Jan 21, 2023
I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product and service.
There is nothing,you can do,, Your company is great . I had purchase 2 med size beds ,It took about 2 weeks before the young cat would lay in hers, but our family cat who is seven years old would not touch it, I picked it up and it did have a smell to it, so I lightly sprayed it with Lysol and let it dry. He likes the smell of any cleaning product ( I know weird ) he put his two front paws and knead for 2 minutes and backed out.,, I really wanted this cat to love it..
By Marybeth R.
Response from MrFluffyFriend™· Jan 21, 2023
We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
