Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
Showing 792 reviews with 2 stars · Clear filters
I still haven't received the dog bed .I received the couch cover and it was alot smaller than I expected. Waiting to hear back on the bed
By Diane A.
Response from MrFluffyFriend™· Jan 21, 2023
We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
Waited over 1 month to receive product! Ridiculous!!! You should let us know before we purchase!
By Kristie W.
Response from MrFluffyFriend™· Jan 21, 2023
We are sorry to hear about your negative experience. We will take the necessary action to ensure this incident does not repeat itself.
The actual product was very different from the photo in the ad. Very disappointing.
By Marcia
Response from MrFluffyFriend™· Jan 21, 2023
I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product and service.
Slowed delivery imaginable and a mediocre product, if that.
By Robert
Response from MrFluffyFriend™· Jan 21, 2023
We are sorry to hear about your negative experience. We will take the necessary action to ensure this incident does not repeat itself.
Did not show up looking like the pictures in the ad, quality is not very good, not much fill, so it does not hold it's shape very well and there for anxiety raised edges do not hold up. Sizing is very small, got the 2XXL and it was barely big enough for my medium sized Lab. Wlil not buy another one.
By Smith
Response from MrFluffyFriend™· Jan 21, 2023
We are sorry to hear about your negative experience. We will take the necessary action to ensure this incident does not repeat itself.
Took very long to receive and the product was not at all the quality that I expected for the price. The bottom was very thin and not fluffy at all. The sides were alright but just does not seem very well made. I am disappointed.
By M. G.
Response from MrFluffyFriend™· Jan 21, 2023
Thank you for sharing your insights with us. It's hard to hear that you had a negative experience. We are working to fix it so that an incident like this never happens again.
my pillow took a month to get here and I have to send one back because the dog was put down on the 2nd of january I respectfully requested a return label and I have had no response
By Marlene W.
Response from MrFluffyFriend™· Jan 21, 2023
We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Placed an order over a month before Christmas and didn’t receive items until a week or so after Christmas. Only after I emailed telling company them I wanted to cancel my order did I receive the items. This isn’t acceptable.
By MaryAG
Response from MrFluffyFriend™· Jan 21, 2023
Thank you for sharing your insights with us. It's hard to hear that you had a negative experience. We are working to fix it so that an incident like this never happens again.
