Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
Showing 792 reviews with 2 stars · Clear filters
Using your size chart, I ordered a med … I received a small… will be returning it this week
By Sharron
Response from MrFluffyFriend™· Jan 21, 2023
We’d greatly appreciate it if you allow us to make things right and work toward earning back your business. You can contact us via email at [email protected]. Thank you so much!
Took a long time to arrive despite being Christmas. Poor communication. Bad reviews. Anti virus program tries to block access when trying to open web page. Suggest improve communications and processing time. Read reviews that have been left by disgruntled customers, and act on them. Overall product looks good, and the dog loves it. Average value for money
By TerryB
Response from MrFluffyFriend™· Jan 21, 2023
Thank you for sharing your insights with us. It's hard to hear that you had a negative experience. We are working to fix it so that an incident like this never happens again.
Stay on top of its tracking for their customers I emailed and got everything blamed on shipping But I hadn’t ask I would have never known
By RODNEY L.
Response from MrFluffyFriend™· Jan 21, 2023
Thank you for sharing your insights with us. It's hard to hear that you had a negative experience. We are working to fix it so that an incident like this never happens again.
While I was pleased with the product, I ordered three dog beds, I was highly disappointed, not only in the very delayed holiday delivery, but in the lack of responsiveness from customer service upon my multiple inquiries
By Commissioner
Response from MrFluffyFriend™· Jan 21, 2023
We are sorry to hear about your negative experience. We will take the necessary action to ensure this incident does not repeat itself.
I ordered a 2XL for my 80 lb lab. The website has a picture of a much bigger dog and the bed looked like the size I would need. Very disappointed with the size. On the website it looks so fluffy. In reality, not so much. It arrives vacuum packed. I just decided to keep it. Too much of a hassle to return it. Very disappointed.
By Eileen M.
Response from MrFluffyFriend™· Jan 21, 2023
We are sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for a solution together. Looking forward to hearing from you!
Not only did it take far too long to get the product, but what I got was not what I see in the photo. I'm disappointed with my purchase.
By JH
Response from MrFluffyFriend™· Jan 21, 2023
We are sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for a solution together. Looking forward to hearing from you!
The product was cheaply made without engines ugh cushion especially because the said this bed was the best for a day g with arthritis
By Rochelle L.
Response from MrFluffyFriend™· Jan 21, 2023
I really appreciate you taking the time to share your experience with us. I am sorry to hear that you were dissatisfied with our product and service.
Not much substance to the bed.
By Robyn S.
Response from MrFluffyFriend™· Jan 21, 2023
We are sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for a solution together. Looking forward to hearing from you!
