Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
Showing 1,114 reviews with 4 stars · Clear filters
My order came within reasonable time, and my sweet Bella could not wait for her bed. This is her 3rd one. She outgrew her first two. But she loves them .
By Glenda W.
Response from MrFluffyFriend™· Apr 11, 2026
Hi Glenda, Thank you for your feedback! We’re so happy to hear Bella loves her bed and that this is already her third one — that means a lot to us. We also appreciate your note about sizing, and we’re glad she’s still enjoying it so much!
The bed itself is pretty nice. My dog likes it. My difficulty with this experience was the fact that you sent the bed with absolutely no instructions as how to put it together. That would’ve made the experience much better.
By P J.
Response from MrFluffyFriend™· Apr 9, 2026
Hi P J, Thank you for your feedback! We’re glad your dog likes the bed. We appreciate your suggestion regarding assembly instructions. We actually have a video step-by-step guide on how to put the product together. You can send us an email anytime at your convenience at [email protected]. We’re always looking to improve the unboxing experience and will consider adding clearer guidance for pillow placement in future shipments.
You need to change your shipping company. It came three days later from when I was supposed to get it. I tracked the item and it went to three locations from where we live.
By Dorothy
Response from MrFluffyFriend™· Apr 9, 2026
Hi Dorothy, Thank you for sharing your experience. We’re sorry for the shipping delay and the multiple stops your package made. We’re continually reviewing our shipping options to provide faster and more reliable delivery. We appreciate your patience and understanding.
I was a little disappointed with the size I guess my bad for not getting a tape measure out and see what I was ordering, little pricey as well for the size
By David M B.
Response from MrFluffyFriend™· Apr 7, 2026
Thank you, David! We appreciate your feedback. We agree, checking measurements beforehand can make a big difference, and we hope your dog still enjoys the new bed despite the size.
She is very young and she did play with it at first and then got used to it so all is good. I’m taking a star off for the length of delivery date maybe something out of your control regards, Sylvia.
By Sylvia
Response from MrFluffyFriend™· Apr 7, 2026
Thank you, Sylvia! We’re glad to hear your pup has gotten used to the bed and enjoys it. We appreciate your understanding regarding the delivery time, and we’ll continue working to make shipping as smooth as possible.
The dog bed was beautiful 🤩 but it was too small for my dog. I made a mistake and somehow ordered two which didn’t help the situation. I would recommend going by dog size vs type of dog. I have a cairn terrier but he is a big cairn terrier. Bottom line, I had to return two beds not big enough and order one X-Large for his comfort. All is well. I can’t wait to get the X-Large bed. Beautiful. I know Sunny will love the bigger one. Thank You Phyllis Cormier
By Phyllis C.
Response from MrFluffyFriend™· Apr 3, 2026
Hi Phyllis, Thank you for your feedback! We’re glad to hear that you like the bed and that Sunny will soon have the perfect X-Large size for comfort. We appreciate your note about checking dog size versus breed—it’s very helpful for other customers. We hope Sunny enjoys many cozy naps in the new bed! 🤗🩵
My fur babies sleeping pattern is better.
By Wilson S.
Response from MrFluffyFriend™· Mar 30, 2026
Thank you for your feedback, Wilson! 🐾 We’re so happy to hear your fur babies’ sleeping pattern has improved. There’s nothing better than seeing them comfortable and well-rested!
How do I go about returning the smaller bed? I got the larger size and it’s perfect but need to know how to return the smaller one!
By Lisa
Response from MrFluffyFriend™· Mar 30, 2026
Thank you for your message, Lisa! 🐶 We’re glad the larger bed is perfect for you. For the smaller one, our customer support team will be happy to guide you through the return process—please reach out to them at [email protected] with your order details so we can assist you smoothly.
