Mosaic Tile DirectReviews of mosaictiledirect.net

Hello. Ordered some mosaic samples to deliver in Portugal. Had some questions and wasn't able to do it in the website. Sent an email and it was quicly answered by Marvin, from the customer service. He made the order for me, sent me email during the process and secured the delivery exactly within the estimated arrival date. The tiles are amazing and I'll buy them to my kitchen and bathrooms. Excellent!!!!

Awesome customer service/support from selection, ordering and all the way to delivery. KASIM from sales, sent me to ALBERO (Roca tile warehouse in Carteret NJ) who provided me invaluable input on my tile choices). Prices were competitive. The requested delivery dates were accomodated and their delivery person, AMIR, ensured careful handling and extended an above and beyond help when requested. I am glad that google directed me to Mosaic Tile Direct for my tile needs.

I called Mosaic tile direct with a huge problem on a job site created by another tile vendor. They were the six tile company and I called trying to resolve a problem with a marble tile that has a huge range in color. The tiles I received from the first vendor we’re so different from the sample they originally sent that you couldn’t even tell it was the same marble. I ordered received and returned six boxes of tile trying to find the right color. Thankfully I finally reached Kafim @ Mosaic Tile Direct, who offered to go out to the warehouse and sift through the tiles until he found the color I was describing. Way past what one might consider normal business hours, he found what I was looking for and sent me a picture of them to approve. Then he boxed them up carefully and shipped them out the next day. They arrived here in less than one week and they’re perfect! I’ll call him first on my next project!

I recently ordered 320 square feet of Roca tile from this vendor. Not only did I get at least a 50% discount over what I would pay locally, they shipped to Hawaii! That in itself is a small miracle. So why miracle shippers? Of the 320 square feet of tile only eight arrived broken. That is less than 1%, and the order came over during two severe winter storms which made for a rough crossing to my beautiful big island. Last, but by no means least, their customer service was fabulous. They follow-up and really care about their service. I would buy from this vendor anytime and recommend them with no reservations.

Very good service and affordable price. I will recommend them to everyone.

The pricing is very good and the tiles I received were beautiful and nothing broken. I received my order very fast too!

We have not unpacked all of them but they were packaged with extreme care.The ones we did takeout were better than the pictures you sent. We would like to off set them but would have some problems with cutting them in half as we would have to have them re-beveled. we are uncertain if it could be done. This is because we have an angle to deal with. The tiles are of a high quality and are polished to show off the beautiful colors.

Polite and professional on the phone and received my order in one day.