Morris 4x4 CenterReviews of morris4x4center.com

Tried to place an order for fender flares using PayPal for checkout. Website appeared to glitch while placing order, and when I got back to cart screen saw product still in cart and order didn’t go through. Checked PayPal and saw a charge. Called customer service and was assured the PayPal charge would “drop off” within hours and confirmed no order was placed. Next morning, PayPal charge remains, check bank account and money removed! Immediately called CS AGAIN and was told, oh, now we have to give it 24-48 hours to see if an order “catches up” in our system. Gave them 24 hours. No order in system, money still out of account. Emailed CS and demanded an immediate refund, since no order was ever placed. Was told, okay, but this may take 7-14 business days to “investigate and refund.” No, absolutely not! You did not hesitate to take my money illegally but now I have to wait to get it back?!? I have filed a dispute with PayPal. This company is ridiculous. Stay away and order from a reputable source. I wish I had read these reviews prior to making my mistake. Signed, Still Waiting to get Her Money Back *UPDATE 2/5/23* Had to open a PayPal dispute. Tried to work with Morris but they kept telling me to “drop the dispute” or they “couldn’t help me,” even after repeatedly telling them a “dispute” is for buyers and sellers to work TOGETHER. They refused. After the prescribed time for the dispute with no refund given, I changed the case to a claim with all of my supporting documentation. Thankfully it was closed in my favor and I have now been refunded. This should not have happened, do better Morris 4x4!!!

This is a middle man company. They do not have a stocked warehouse like the other big name brand companies. They take our order and go find it based off of an average price. 3 main things about this company suck. Shipping is always delayed. I've placed 3 fairly large orders and they have never been close to their estimated delivery date. Customer service is awful. Part of the reason why is the people that work here or answer the chat or phones have zero knowledge. They offer no solutions bcuz they are bound by the middle man contract. Since they buy from a different source they have to abide by their suppliers return contracts. They cant just put it back in their warehouse on the shelf again. I placed an order for a rear bumper on 12/14 for one of my tj's because it was $40 cheaper than other online shops. I recieved a shipping and arrival date 2 days later. 2 days later from that day I recieved an adjusted delivery and arrival date saying it would be 8 more days out for arrival. All 3 orders have been the same story. Customer service offered no reason and no suggested discount like you would get from the big warehouse stores. I'll be giving my money to another company that respects its customers. Price vs time in all 3 of these cases was definitely not worth it.

Horrible customer service!!!! Order parts through there online system. When I received the confirmation it was for a later year model. I contacted them immediately to fix it. I was told I had already shipped. On the weekend within a hour. When I tried to return it the estimated refund was $250 out of a $500 order. I was told they couldn't duplicate the error so it was on me. It could have been handled at time of the order. Stay away! Stay away!!

Ordered 3 inch Aries Nerf bars which arrived without mounting hardware and emailed instantly to query and was told they’d contact the supplier and after being messed around 5 days I just cancelled the upcoming payment for them to email me saying it was under my liability and that it was shipped. I then proceeded to get the manufacturer weight which was 44lbs and my parcel was 39lbs so this indicates that they have misplaced or took out my hardware and insisted that I cannot receive a refund but indicated that if I pay shipping back to them they would consider it. Took all screenshots of conversations with customer service to refer back to, will be reordering the same item of another supplier but definitely wouldn’t recommended purchasing anything through this site. Seems like a money snatch and into the sunset. Hard not to laugh haha

I am going to do a complete resto. So a decent amount of money will be spent. Well, I ordered one piece axles to begin. When I receive them they are bolt in not press in. No where in the description explains this. No bigggie I call to return maybe exchange. I was treated with the worst customer service. I have ever had. This making me not want to continue business. They want to still charge me for shipping fees back and a restocking fee. When it wasn’t even the product I desired. I wanted press in studs. It’s really frustrating when you want a specific item and there are no detailed specifics. Just photos that you can’t see. So you just assume. As I was saying I would have exchanged hit the customer service was terrible and I will not be doing any business in the future. Yet they still want to charge 20% restocking fee with items that, did I mention were damaged when I received them and packaging. As well as me shipping them back. Do not do business. This is just a third party company that outsources they items from other companies.

Man, I really wish I had checked the reviews before I decided to do business with this place over Quadratrec. I thought it would be good karma to help a smaller business - HUGE mistake!! I ordered a top for my YJ and everything went fine with the delivery but when I went to install the top, I discovered that my Jeep had been vandalized. It was already a "project" vehicle and with all the tires and seats slashed, it was no longer worth hanging onto so I got rid of it. All 3 pieces of the top are still in the factory-sealed boxes, never opened, and I figured I could just return them pretty easily. I was prepared to have to pay for the return shipping, no big deal. However, here's what happened: some kid on the phone told me that Morris doesn't deal with this stuff and I was dealing with Bestop directly - which explained why I couldn't find any info for Morris on the packing slips. He said he could forward something along and get me return shipping labels but that they were going to charge a 20% restocking fee. First of all, if I was dealing directly with Bestop the whole time, what the ---- did I need Morris for? 2nd, I've been in shipping and receiving for almost 15 years and to charge a restocking fee for unopened boxes is absolutely absurd. Especially in today's market with the hassle-free return policies of Amazon, Wal-mart, Costco, and most major retailers. How on earth is Morris still in business???? And 3rd, when I finally got my email with the return labels, not only was I responsible for the return freight charges, but the "restocking fee" was over 35%! Gimme a GD break! I could go stand out on a street corner and sell it at less of a loss. So not only will I never do business with Morris again, but I will never ever give a smaller business the benefit of the doubt again, I'll just join the millions helping Jeff Bezos take over the planet. Anybody who treats their customers this way deserves to go under. Congratulations on successfully ripping off a homeless combat veteran trying to get back on his feet, guys. Real classy.

I placed an order yesterday for an Omix carb, for a CJ2A L head engine. I immediately started to get pop up ads on my computer screen, for Morris 4X4. I went to e mail right away, to cancel our order and opted out of e mails. I called customer service, this morning to verify my cancellation. I was put on hold, while I got an e mail, saying that my order, was indeed cancelled. Customer service didn't get back on the phone. I got home from the shop, to receive an e mail, that the order has shipped. Now I have a carb, that they have told me, that they will charge me for a return, due to my reason for returning it. This company has no regard, for customer service. There are plenty of other options, out there. We could have bought it from Amazon.

What year will it ship? I ordered multiple parts to repair my sway bar disconnect from a jeep expert. The expert I was on line with was “new” and I had to explain what I needed several times. The ARB compressor arrived damaged and the rest of the parts arrived over a total of 5 months… November thru April. I’m lucky they at least arrived. I ordered 1 rocker switch and received 2, billed for both and this is after being cancelled. I’ve deleted Morris Jeep from my phone and Do NOT order from here! Quadratec and NorthRidge ROCK!!!