Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
191 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Moonycozy is listed under Home Goods Stores.
Moonycozy (moonycozy.com) has 191 customer reviews on The Fair Hearing, with an average rating of 1.9 out of 5.
Showing 31 reviews with 5 stars · Clear filters
The customer helpline was exceptional. Very understanding and useful. Thank you. 5*
By Peter H.
Response from Moonycozy· Mar 31, 2026
Dear customer, Thank you for your lovely review! We’re delighted that you’re happy with our products/service. Your satisfaction is our biggest motivation. We look forward to welcoming you back in the future! Customer Service Team
Thank u for handling this situation in an appropriate manner I really appreciate it
By Rushaunda R.
Response from Moonycozy· Mar 27, 2026
Dear customer, We really appreciate your kind words and positive feedback! It means the world to our team. We work hard to make sure every customer has a great experience, and we’re so glad we succeeded with Customer Service Team
Getting my money back after waiting an extended amount of time for my shipment which did not arrive. The refund was much faster than shipping
By leslie W.
Response from Moonycozy· Mar 23, 2026
Dear customer, Thank you so much for taking the time to leave us a 5-star review. We strive to provide our customers with the best possible service. We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us! Best regards, Customer Service Team
I purchased a smart watch from the company and was initially concerned about it being a scam. However, I gained more confidence with the regular tracking updates I received until the watch was delivered. Unfortunately, there was an issue with the watch that it didn’t do everything I needed so I contacted the seller. Their response was immediate, and they gave me a full refund and said I could keep the unit, which I have since gifted on. Thank you Durian, great service.
By RJ
Response from Moonycozy· Mar 23, 2026
Dear customer, Thank you so much for taking the time to leave such a wonderful review! We’re really happy to hear that you’re satisfied with our service. Your kind words mean a lot to our team and encourage us to keep doing better. We hope to serve you again soon! Customer Service Team
Thank you for your follow-up email. I wanted to express my sincere appreciation for the exceptional customer service I received regarding my recent request (#4011846). Your team's efficiency in acknowledging and understanding my concerns about the product discrepancy was truly commendable. I was particularly impressed by the prompt resolution, which included a refund and the unexpected flexibility of allowing me to keep the item. The entire process, from initial contact to the final resolution, demonstrated a genuine commitment to customer satisfaction. I am very pleased with the outcome and remain a loyal customer. I look forward to shopping with Moonycozy again in the future.
By Tracy B.
Response from Moonycozy· Mar 20, 2026
Dear customer, We truly appreciate your positive feedback! It’s great to know that you had a pleasant experience with us. Thank you for your support and trust. We will continue to provide high-quality service for all our customers. Customer Service Team
Colorful and fun…the Perfect cup for those special days. Loved the customer care team. They were always tracking the order and made sure I received it.
By Manika B.
Response from Moonycozy· Mar 20, 2026
Dear customer, Thank you for your lovely review! We’re delighted that you’re happy with our products and service. Your satisfaction is our biggest motivation. We look forward to welcoming you back in the future! Customer Service Team
They gave great customer service when I ran into a problem. Very professional and very quick. They solved my problem instantly and I am very pleased with the product and the service!
By J R.
Response from Moonycozy· Mar 18, 2026
Dear customer, Thank you so much for taking the time to leave us a 5-star review. We strive to provide our customers with the best possible service. We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us! Best regards, Customer Service Team
