Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
375 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Moon Audio specializes in custom home audio solutions, from custom handmade cables to headphone modification services. We provide sales and services in 2-channel audio, home theater, and pro audio. We specialize in headphone audio systems and carry pro...
Moon-Audio (moon-audio.com) has 375 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 334 reviews with 5 stars · Clear filters
The service from the team was great. They answered my questions and were very proactive. They really made sure the orders matched the impact you wanted to achieve with your set-up (ear phone as well as with you amplifier and speaker set up). Delivery was on time and packing was excellent. The black dragon (speaker cables) and bronze dragon (earphone wire) are both delivering on quality and effect. Very impressed.
By Jason F.
Great customer service and amazing products - Thank You Again!!
By Eric J. H.
I really like how easy it was to navigate the site and find what I needed for purchase. I also like the finance options and extended warranty options that was a plus for me. They're shipping options are very nice, I received my item quickly and it was packaged very well and works perfectly.
By John S.
Excellent customer service!
By Chris M.
Quick service, got exactly what I wanted.
By D Nathan H.
Purchase was done with ease and shipped promptly. Would definitely consider buying from Moon again.
By Jacques M.
Great customer service. Helped me get an even further discount. They rated the headphones A but I'd say A++. STickers were still on and it works beautifully. I got such a great deal. Would buy from these guys any time!
By Pearl D.
Dealing with your customer service was excellent, very knowledgeable, but\Not too happy with my purchase. Oh I am happy, but it's not well. The Focal app doesn't work in the Astell & Kern PD10 android system. And I don't know if I just can't figure out how to use my Focal bathy's M.G s but why are wireless they sound awesome. But running with the cord , they sound like crap. Can I get figure out how to get him to sound better?My Focal listens sound way better than my Bathys MG and there are a thousand bucks cheaper
By Manuel P.
