Fast delivery
Fast delivery, excellent communication
By Chris F.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
375 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Moon Audio specializes in custom home audio solutions, from custom handmade cables to headphone modification services. We provide sales and services in 2-channel audio, home theater, and pro audio. We specialize in headphone audio systems and carry pro...
Moon-Audio (moon-audio.com) has 375 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 334 reviews with 5 stars · Clear filters
Fast delivery, excellent communication
By Chris F.
Fast shipping smooth transaction and excellent product
By Ed T.
Hard to find KR Audio 5U4G rectifier tubes. Delivered earlier than expected. These tubes are expensive but are also very special. I've paired them with a Cayin HA-6A MK2 pre/head amp and the improvement is significant across the board.
By Gery
Great price on the unit I purchased. It was sent quickly and with good tracking. I appreciate the information available on Moon-Audio website.
By Sheila N.
They responded to the order quickly and within the week, I had well made, short cables.
By customer
I “found” Moon Audio years ago. Made several purchases and my experiences lead me to consider them for every audio upgrade or addition I am contemplating. Easy to navigate and informative web site and very solid customer service. Orders are handled very promptly and communication with them is easy and helpful. Their turnaround in processing and shipping is as good as it gets. Indicative is a quest for a simple leather case for a product out of production. I could not find it anywhere. Moon was out of them as well but after a few emails, they somehow located one and… If they are concerned and responsive regarding a $100 case then…we’ll you get the picture!
By John
Service was fast and understandable. Cable is very good quality...Still burning in...
By Oleg G.
Great communication, super fast shipping, well packaged. Great product. Very happy.
By Jeffrey R.