moomooReviews of moomoo.com

company gives you a runaround when you try to close your account and getting your cash back so far i have called 8 times over 8 days and sent several emails and all i get are stalling. this is not a good operation for savvy traders, there platform is not user friendly.

What i like: Free charting features available which should serve the needs of most retail investors (vs TradingView which limits free accounts to 2 charting indicators) What i dislike: 1. EXTREMELY extremely subpar customer support (from multiple experiences!) stemming from a clear lack of basic knowledge about the financial instrument and even their own platform. The customer support tends to provide the standard SOP replies without understanding (and/or bothering to understand) the context behind my questions, and disregarding the info that one provides. Frequently lacking the ability to help understand basic questions, let alone troubleshoot. Replies were frequently in poor English and were vague, non-committal, and worse still, confusing, contradictory or just plain wrong. I almost always have to keep repeating my questions and describe the situation again and again. All of my recent interactions with their chat support was horrible. There were few separate occasions in recent days in which i requested for escalation/to speak to someone qualified (after very long, unproductive conversations), but the staff in question indirectly turned down the request by promising to provide an answer in 1 to 2 business days instead. When the written responses arrived they would again be vague and unhelpful. UPDATE 15 Oct 2025: I contacted the support team again to seek clarifications on transacted trade fees. The session was (unsurprisingly) unproductive and the staff could not provide answers to my queries and asked that i wait for their manager to get back. I requested for phone call instead and to my surprise the staff agreed immediately. We fixed a date and time. Guess what, i was GHOSTED. I made time to take the call and NOBODY contacted me, no phone call, no messages. Unprofessionalism at its "best". Additional notes - Beware - read their fee reduction cards for Options trading carefully - they come in different forms and T&Cs and are administered differently, making it very confusing. Some cards are ONLY applicable for SINGLE legs, ie if you have a spread, you can't use it to offset commission fee. By the way, they charge a separate Platform Fee in addition to Commission Fee, so if you do not have any commission-free cards, you actually pay substantially more in transaction fees. FYI - Moomoo ran a campaign in sept to get users to submit a review here in exchange for reward points. Btw, i have not yet received any points for my honest review here. Overall: ABSOLUTE RUBBISH customer support. Platform interface not ideal for options trading. Decent stock trading app with multiple charting tools.

很好用 信息量大及时收到最新资讯

On September 16, 2025, my account was flagged as “dangerous” and several positions were forcibly liquidated, including 8 RGTI shares and part of my ADBE eagle options strategy (exp. Sept 19, 2025). This caused: 1. Disruption of the balanced ADBE strategy, creating one-sided risk; 2. Forced sale of RGTI shares with avoidable losses; 3. Loss of unrealized profits from ADBE Put 437.5.

Designed to gamify and create addiction to gambling on stocks with daily checkins and tasks that reward you with tiny fractions of stocks. They are currently offering 500 points for reviews on trust pilot.

I placed close to 30k in this app via ACH and wire from my bank accounts to open an account. After I started to see challenges with placing trades, I decided to close my account. They used every stall tactic for a month. Verify identity, verify bank accounts, etc. literally taking 30+ days to return money to the same account I open the accounts with. Finally had to involve the FBI, SEC & FINRA after 2 months of not getting my money back. As a person in the legal profession, I cannot in good faith recommend this company. The complaints on trust pilot are in fact real.

I opened a Moomoo account with a large sum of money, believing MOOMOO was trustworthy. I signed up through a YouTube operator to access the "PERKS." On September 11, 2025, at 9:01 a.m. Florida time, they sent me an email confirming that they had received the money from my Wells Fargo bank and that they had already deposited it into my Moomoo account. Since September 11, I have logged in multiple times (with my username and password, BUT MY MONEY DOESN'T APPEAR). I have called multiple times and waited for hours (no one answers), I have sent emails (nothing), I have written in the chat, and they keep asking me questions, saying they are sorry I can't access my account. They don't resolve anything. I think is a machine....

This is the worst trading app ever. They make it very hard to withdraw money and change password etc. They should make some changes or else won't be able to keep the customers.