Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
241 reviews
MooielightSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Browse living & dining room pendants - Free Shipping on our best-selling designs. Whatever your taste, we have a pendant light style to perfectly complement your home's unique aesthetic.As a direct lighting manufacturer, Mooielight offers an extensive collection of high-quality, gorgeous fixtures – from modern pendants and ceiling lights to elegant table lamps and wall sconces – often at significant savings compared to traditional retail prices. We achieve this by shipping directly from our workshops, bringing you stylish lighting solutions for every room without the high markups. Explore our diverse range and enjoy the confidence of our satisfaction guarantee, knowing you'll find beautiful lighting backed by dedicated customer support and free worldwide shipping on qualifying orders.
Mooielight (mooielight.com) has 241 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
Showing 85 reviews with 1 star · Clear filters
After almost 3 Months waiting for the package to arrive (and paying 150€ for FAST!!! shipping within 1-3 weeks), the package still has not arrived. I just want my money back!
By FU
Response from Mooielight· Mar 2, 2021
Sorry, due to Covid-19, there have been some delays in shipping. At present, we have replaced DPD express to transport your package. You have received this order, please confirm?
*BEWARE* I ordered a lamp 3 months ago and still have not received anything. The last couple of months I've contacted customer service multiple times. Every time they say you will receive it next week or few more days, but after 3 months the package hasn't even been received by UPS lol. I've also asked for a refund, but their response to that is again: just wait a few more days. Which you can't take seriously when they say the same thing for months. And I'm not going to live without a lamp for a year, so I've given up on this company and ordered something else locally(which is probably what they hoped I would do). When I ordered I also didn't realize this company is based in China and that they copy designer lights, because everything was in my local language and I don't really know the designs.
By Simone S.
Response from Mooielight· Mar 2, 2021
Sorry, due to Covid-19, there have been some delays in shipping. At present, we have replaced DPD express to transport your package. You have received this order, please confirm?
This is a Chinese scam website There is no customer service, and there is no guarantee of money back. They will only send you a bunch of shoddy replica. When you ask for a refund, they will let you pay a high return fee to China. This is a typical China scam. I have encountered fraudulent websites on Facebook many times, but I did not expect to encounter them on pinterest. I spent 2 months waiting for this, 2 months! ! ! ! ! All that awaits me is a bunch of shoddy replica.
By Bradly H.
Response from Mooielight· Jan 21, 2021
According to our return rights If you don’t like our lights, you are obliged to return the package If our goods have quality problems and shipping damage, we are willing to pay the full return shipping costs You didn’t even provide a photo to prove that our lights had any problems, You just don’t like our lights, the buyer is obliged to return the goods We send the package to you, and we also pay for the expensive shipping costs. IF PRODUCTS ARRIVED DAMAGED OR NOT AS DESCRIBED If product arrived damaged or not as described, please send us some photos of the damaged items and we will replace the order by shipping new products or refund the orders in full. IF YOU NEED TO RETURN THE PRODUCTS FOR ANY OTHER REASON OTHER THAN THE ABOVE If you're not happy for any reason other than the above, you may return eligible Mooielight items within 30 days of receiving the order back to our warehouse in China, provided that the items are unused and in original condition, including all original packaging. Please note this does not apply to orders that have been customised. Is it reasonable that you are not willing to return the goods and ask us for a full refund?
Shipping takes very long. Haven’t received my package yet
By Benedikt
Response from Mooielight· Jan 21, 2021
Sorry, because of Covid19, there are some problems with transportation We are contacting the courier company to ship your package as soon as possible. Please give us some more time.
I've ordered a lamp in OCTOBER. Still haven't received anything. They are nothing more than a company of thieves. They will take your money and be gone. DON'T BUY from this miserable bunch.
By VP
Response from Mooielight· Jan 21, 2021
We have checked the latest shipping track of your package Your package will arrive at its destination next week.
Product is not a high quality product. We have not received our entire order but what we did receive is very low quality. One piece we received doesn’t even work properly. Reached out to Mooielight but they refuse to stand by their own policy of “free and easy returns (so there is no risk in buying)” or “ 100% money backed guarantee: love your items and receive a full refund”. Both statements pulled directly from policies on their website. Nothing has been easy or free. DO NOT BUY FROM THIS COMPANY YOU WILL BE SORRY. Even on the broken piece they refuse to send a return tag. Update: Thank you Mooie loght for proving my point and only sharing part of our chat. What part of the customer having to go to the USPS to get a quote and “negotiate” is a “Free and Easy” return? The last thing I am going to do is sink more money into this process. And yes you do have a quality issue. The glass is super thin and fragile for pieces that need to be screwed on I do not trust that they won’t break immediately. There are other things like plastic grommets which do not fit properly which bring down the quality of the pieces. I am still waiting on my “free and easy return”.
By Philip D.
Response from Mooielight· Dec 22, 2020
https://prnt.sc/w7jf6r This is a chat log. A total of three orders were purchased. The other two orders are still in transit, and the customer requested a free return without seeing the product. The customer asks us to pay the return fee for the return Please confirm whether it is reasonable? We reiterate our return and exchange rights Generally, there are two reasons for return: If it is a product quality problem or transportation damage, we will provide free return and exchange services. If it’s just that the customer doesn’t like our lights, the customer needs to pay the shipping cost for the return and exchange. Our lights do not have any quality problems, and there is no shipping damage. We also agree to pay the shipping cost of the return. We ask the customer to contact the US post office to inquire about the shipping cost, because we do not cooperate with the US Post. Customers want to return the goods, and they are not even willing to inquire about the shipping cost.
Sorry, die Ware ist noch nicht angekommen. Insofern kann ich keine positive Rückmeldung geben.
By Desiree S.
Response from Mooielight· Dec 13, 2020
Below is the latest transportation trajectory, Your package is still in transit You haven't even seen the package. Is your one-star feedback reasonable? [Current station: Alakol District, Almaty Region, Kazakhstan, Kazakhstan] 2020-12-10 03:58:09 【Current station: Alashankou】 2020-12-08 04:44:31 [Current station: Xinjiang, no update due to congestion] 2020-12-03 18:55:04 [Current Station: Xinjiang, Hami] 2020-12-01 09:54:02 [Current station: Gansu, Lanzhou] 2020-11-30 08:52:03 【Delivered】 2020-11-28 14:21:03 【Book 11-27 train】 2020-11-24 19:31:00 【Shipping】 2020-11-23 22:06:26 【On board】 2020-11-23 18:58:00 【Received invoice】 2020-11-19 20:53:14 【Receipt】 2020-11-19 16:08:42
Poor communication. The product took months to arrive. It was broken and not compliant with Australian standards. Company refused a refund and promised a replacement light which never turned up.
By TAMMY
Response from Mooielight· Nov 30, 2020
Our products have Australian SAA certification technical standards https://prnt.sc/vsvh38 This is the certificate It's just that a ceramic lamp holder has been damaged during transportation. We promise to send you new accessories for free. You did not reply to any information, here is the chat history https://prnt.sc/vsvi5v We promise: if the transportation is damaged, we can send new accessories for free This problem can be easily solved. We will continue to contact you and assist you in solving this problem. We have contacted you and shot a video of replacing accessories and sent new accessories, please check the chat history https://prnt.sc/vvfih6
