The shipping took for ever maybe like a …
The shipping took for ever maybe like a month and when I received the top that I ordered it was a different yellow than in the picture and also the material looks different in the picture too.
By Rosalinda C.
Response from Monroe & Kent Home· Oct 25, 2017
Hi Rosalinda, thanks so much for taking the time to write a review and thank you for sharing your feedback on delivery time. We have researched your order and we see that you placed your order on September 23rd which was a weekend. We process orders Monday through Friday and orders can take 1-3 business days to process. To ensure that we can offer competitive prices, we ship orders both from within the U.S. and from overseas, therefore we quote on our website that orders can take 7-14 business days to deliver. On checking your order it delivered in 12 days. We are working hard to improve delivery time frames and we offer a wide range of products that typically deliver within 2-3 days. We are disappointed to learn that the product color is different to what was expected. Unfortunately we are unable to control how a product photo displays on devices as a lot of variables such as screen resolution can affect how a photo renders. We do offer a 30 day return policy, so please do let us know if you would like to return the purchase. We can be reached at [email protected]