Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
491 reviews
MonopriceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Monoprice, Inc. is an e-commerce leader specializing in providing more than 7,500 high-quality yet affordable electronics and tech products. As an industry innovator, Monoprice fills a void in the consumer technology market by delivering exceptional products that are on par with the best known national brands at prices far below the retail average with incomparable speed and service. Maintaining a business philosophy that focuses on the needs of its customers, the company strives to bring simplicity, fairness and confidence to consumers and businesses shopping for big-ticket electronics and tech accessories.
Monoprice (monoprice.com) has 491 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
Showing 237 reviews with 5 stars · Clear filters
I had a quality related issue with a pair of M1060C headphones. Customer Service was super quick to respond and put the problem right immediately. Such professional and speedy customer support is a rare thing in this day and age. Thank you Monoprice!!
By darren T.
Response from Monoprice· Apr 1, 2020
Thank you Darren for your review and feedback, we appreciate it! Paul S. CS Manager
They listened to the problems I had they gave me a refund. Thanks so much monoprice. I would recommend monoprice to anyone who wants to save money :)
By srikar
Response from Monoprice· Mar 25, 2020
srikar, We apologize for the issues you have had with your order and the support you received. Please email me directly at [email protected] with your order number and I will look into seeing what we can do to help with your issue. Paul S. CS Manger
I am very impressed with my guitar also the shipping time was great I will order another guitar in the near future on account of all of it.
By Ronnie M.
Response from Monoprice· Mar 23, 2020
Thank you Ronnie for your feedback, we appreciate it! Paul S. CS Manager
I initially had a problem with my order around Christmas and was not happy about it. There were some emails back and forth with customer support. Monoprice (Paul) went above and beyond in my opinion to rectify and correct it. It was greatly appreciated and I will not hesitate to order from them again. Quality products at reasonable prices. Have recommended Monoprice in the past and will continue to do so. Thank you Monoprice and Paul.
By get S.
Response from Monoprice· Mar 2, 2020
Thank you get some for your feedback, we are glad we were able to resolve your issue and appreciate your understanding. Paul S. CS Manager
Excellent customer service - quick and got the best response I could expect. Thank you Monoprice!
By francra
Response from Monoprice· Feb 11, 2020
Thank you Francra for your review, we appreciate it! Paul S. CS Manager
First off, Monoprice had the smokin' deal on the monitor mounts I wanted. Even better was they they were both available with free shipping, so DOUBLE SCORE. One got lost between UPS and USPS (not Monoprice's fault), and when the package appeared to have gone into limbo, they shipped me out another one and it got there in a day. They stand behind their customers, no doubt about it.
By Brandt
Response from Monoprice· Feb 11, 2020
Thank you Brandt for your feedback and patience with the shipping mishap! Paul S. CS Manager
I LOVE ordering from Monoprice. Their cables work great for my phone, and their customer service is top-notched!
By Beth B.
Response from Monoprice· Feb 11, 2020
Thank you Beth for your review regarding your cables and your experience with our support! Paul S. CS Manager
I have shopped at monoprice for years and what I love most about them is they stand by their products. I specifically buy iPhone cables from monoprice because it comes with their guarantee. Their customer service is prompt, responsive and accommodating for any of your needs and is always an absolute pleasure to deal with and never a hassle, they have made a customer for life due to their excellent service in all areas!
By Christopher T.
Response from Monoprice· Feb 11, 2020
Thank you Christopher for your review, we appreciate it! Paul S. CS Manager
