MonopriceReviews of monoprice.com

I've bought quite a few items from Monoprice and they have all been fantastic. Quality workmanship and materials at a very good price.Customer service has been awesome and they ship very quickly.

Knowledge Trustworthy Simpathetic to my Needs Patience

So I had ordered these Apple lightning cables through them and since they brand it with lifetime warranty....I tried to give it a shot that the lightning cable which I brought in 2014 has stopped working. They rightly so agreed to replace it for me but during thanks giving break it so happened that they didn't get my communication and cancelled the RMA. So when I contacted them back they rightly agreed it was a mistake at their end and were ready to sort it out for me. So definitely a great company and they keep their word.

Long convoluted story (with a happy ending). I had sent an email through Monoprice's "all other inquiries" linkage asking for M560 headphone cables to be procured as they are/were not available from Monoprice and are specific to that model. I also included suggestions concerning product development. The email was likely buried underneath Monoprice's daily deluge of help requests and was not responded to. No problem, just an opinion from a customer. Months later as my M560's cable was having issues, customer support became involved and I was told my product was out of warranty and replacement cables weren't available, though he would inform me if/when cables became available. About 2 weeks later I sent another email checking on availability and was assisted by a different staff member - who then left the company... Some time later Paul (CS manager) becomes aware of the situation, and calls to personally apologize and sets about resolving the issue - to the Nth degree. When my shipment was delayed, Paul personally put in on the truck and emailed to let me know it was enroute. My God, get that man a cape and some tights - although, a glass of scotch and a raise is probably more appropriate. I'm brutally honest (it's a flaw) - when the millionaire founder/CEO of a former workplace was lecturing his managers nearby, he turned to me and stated "I guess that makes me a pretty good boss then". I replied calmly, "Well when you're in a mood - you're horrible". He shuddered and told me to go back to work... When I tell you Monoprice wants to help you - I mean it.

I had an issue with the cables I had bought six months previously and was really just seeking the how-to of a return when the Customer Service rep emailed and said replacements were on the way. Could not ask for better service!

A user friendly website, prompt delivery and good quality product.

Monoprice is always my first stop when looking for any electronic accessories! BEST prices and GREAT quality!

A Monoprice television mount wasn't compatible with the TV we bought and caused damage to the Monoprice HDMI cable. So I called them and explained the problem and they issued a refund and also replaced the cable immediately.