MondlyReviews of mondly.com

Response from Mondly· Oct 7, 2025

Hi, thanks for your feedback. We’re sorry to hear about this payment issue. Mondly does not charge higher amounts than those displayed in the app or store. It seems the payment was declined by your bank’s security system. Please contact us at [email protected] so we can review this together.

Response from Mondly· Sep 1, 2025

Hallo Marion, vielen Dank für Ihre Rückmeldung. Wir verstehen Ihre Frustration und möchten einige Punkte klarstellen. Um ein Abonnement zu kündigen, benötigen wir bestimmte Informationen, um Ihr Konto und die Zahlung zuordnen zu können. Leider haben wir bisher nicht die notwendigen Daten (z. B. die Kaufrechnung oder die mit dem Kauf verknüpfte E-Mail-Adresse) von Ihnen erhalten. Ohne diese Angaben können wir Ihr Abonnement nicht in unserem System finden. Bitte beachten Sie auch, dass die Verwaltung und Kündigung des Abonnements in erster Linie über den Store erfolgt, in dem Sie es abgeschlossen haben (Google Play, App Store oder unsere Website). Wir haben Ihnen dazu bereits in unserer E-Mail-Korrespondenz die passenden Schritte geschickt. Wir möchten Ihnen weiterhin helfen und stehen Ihnen gerne zur Seite, sobald wir die erforderlichen Angaben erhalten. Bitte senden Sie uns die Bestellbestätigung oder die verwendete E-Mail-Adresse an [email protected] , damit wir Sie direkt unterstützen können. Wir danken Ihnen auch für Ihr Feedback zur Wiederholung der Vokabeln und zur Grammatikdarstellung. Ihre Anmerkungen wurden bereits an unser Team weitergegeben, um die Lerninhalte weiter zu verbessern. Mit freundlichen Grüßen Ihr Mondly Team

Response from Mondly· Aug 25, 2025

Hi, Thank you for taking the time to share your experience. We’re truly sorry to hear that your expectations weren’t met, and we appreciate the opportunity to clarify a few points regarding how Mondly subscriptions work. We offer a free trial to allow users to explore the app before making a commitment. The duration of this trial may vary, and details, including whether a subscription will renew automatically, are shown during the purchase process. Additionally, when signing up through the app stores, auto-renewal is standard and managed by Google Play or the App Store, not directly by Mondly. That said, we understand how frustrating it can be when something feels unclear or unexpected. Regarding the one-month subscription: even though it was described as a monthly plan, it is a recurring monthly subscription, as stated in the plan’s terms before purchase. We do our best to ensure this is communicated at the time of sign-up and in the purchase confirmation email sent by the platform. We can confirm that our customer service team reviewed your case, and while your subscription followed the stated terms, we're sorry that this wasn't your expectation. Your feedback has been shared with our product and marketing teams to further improve clarity for future users. We also understand that emails can be missed or sent to spam — that’s why we try to provide multiple reminders where possible. Our intention is never to mislead, and we regret that your experience led you to feel that way. We take these concerns seriously and always welcome the chance to assist further if needed. Sincerely, Mondly Customer Care Team

Response from Mondly· Aug 11, 2025

Hola Gervis, Gracias por compartir tu opinión. Lamentamos que tengas esta percepción sobre nuestro servicio. Queremos aclarar que el cobro se realizó a la tarjeta utilizada originalmente en la compra, tal como se establece en las condiciones de suscripción. No hemos podido asociar tu nombre de usuario con una solicitud previa en nuestra base de datos, por lo que te pedimos que nos contactes a [email protected] enviando más detalles sobre lo ocurrido. Así podremos revisarlo de inmediato. Quedamos atentos a tu respuesta, Equipo Mondly Languages

Response from Mondly· Aug 4, 2025

Hallo Mike, vielen Dank für deine Bewertung. Es tut uns leid zu hören, dass dir das neue Layout den Spaß an der App genommen hat. Wir würden gerne besser verstehen, was genau dir nicht gefällt. Wenn du uns Beispiele nennen oder uns direkt unter [email protected] schreiben könntest, leiten wir dein Feedback gerne an unser Team weiter. Mondly Team

Response from Mondly· Jul 14, 2025

Hi Mia, Thank you for your detailed review. We truly appreciate your feedback and understand how the current web experience can be frustrating. We've shared your comments with our team, as input like yours helps us improve Mondly for all learners. Wish you the best, Mondly Customer Support

Response from Mondly· May 26, 2025

Hi, Thank you for sharing your experience — we’re really sorry it didn’t feel clear or straightforward. When starting a free trial via the App Store, Apple does display the subscription terms, including the price and renewal conditions, before confirmation. Since your original free trial was used years ago, the system initiated the subscription immediately. We're glad Apple was able to issue the refund, and as mentioned in our first response, they are the only ones who can handle cancellations and refunds for purchases made through their platform. We understand the situation was frustrating and truly appreciate you giving Mondly another try. Best regards, The Mondly Team

Response from Mondly· May 8, 2025

Hello Rosie, Thank you for the feedback. We are sorry to see you feel this way; we'd be more than happy to clarify the matter again. To test Mondly, one can either check the completely free content (the first category and daily lessons) or take a free trial offer. The free trial period is meant for you to test out the Premium benefits and decide whether Mondly suits your language learning needs. If you attempt to get another free trial offer, you will be notified that the subscription will start immediately. We understand that things can slip from memory, and you absolutely don’t need to remember this. However, the system does retain this information, which is why you are being notified of the trial terms before completing the order. No charge is applied without your explicit authorization. Nonetheless, we'll take this as a learning opportunity and will explore ways to improve things in the future. For now, we remain at your disposal with anything that we can do from our end, and we truly hope the case will resolve in your favor. Best regards, the Mondly Team