Mom's House Marketing sent a link to their refund policy after my complaint after I filed with the BBB for misrepresentation and omitting important info. They did not provide or display their refund policy prior to my payment. The restrictive terms were actively withheld and only provided after my funds were captured. They cannot legally hold a me to a cancellation policy that was hidden during checkout. Also they sold this product as a professional "certification course" to earn a recognized industry credential. After gaining access, I discovered it provides no accredited, state-regulated, or legally recognized professional certification. It is a proprietary corporate seminar with no formal industry standing. They also have a F rating with the BBB. Beware
By Deborah W.
As a Professional In the Area
Mom’s Organic Market Review. As a Professional In the Area, I’ve Recommended Mom’s Since They Opened Here in Bryn Mawr Pa. However Due To Health Code Violations and Abominable Customer Service It Is Now Necessary For Me To Print a Retraction Of My Recommendations.
The recent unsanitary conditions of this establishment is of great concern to me. For example, a few weeks ago I attempted to get lunch there.
The salad maker’s gloves were filthy at the start of his preparation of my salad. Plus he continued to go back and forth from the register, touching the buttons with the same gloves to make my salad. All without washing hands or changing gloves.
When I asked if he were going to change his gloves another employee argued that salad makers don’t need to. He was visibly angry and falsely reasoned that this was because they don’t touch any food. However The salad maker’ had already utilized his hands to toss in the different salad greens from the bins. Plus he still needed his hands to peel the avocado, rip seaweed sheets, etc. for my salad. I am no newbie to this particular salad.
Suddenly, Another man abruptly stood close to me on the customer side of the counter. Being in line, having a stranger stand that close beside me rather than behind in line was alarming. He could’ve introduced himself before he got into my personal space but did not. He could have stood behind the counter with the other employees so as not to be frightening but he did not. So It was pretty scary to feel him brush my clothes. It was all these men against me, a little, disabled, lady. He barked “Can I help you?”, breathing down my neck.
Completely thrown off balance by his close proximity and angry tone, I confusedly asked who he was. He answered that he was one of the managers. I now regret not requesting a different manager, although I doubt if it would have mattered.
I explained to him the whole ordeal. In light of it, I spoke in a remarkably calm tone and remained bravely polite. Then, without even apologizing or anything he screamed “did you threaten to call the health department?” (I do hope that this is all on tape!). I replied to the loud, humiliating accusation with a simple and soft “no”, even though it did not deserve the dignified answer.
I do not appreciate paying to be argued with, lied about, accused, & forced to wait much longer than the normal amount of time for a contaminated salad.
I deserve at the very least a thanks for pointing out the health violation if they weren’t even apologetic.
I have disabilities that cause pain when standing in line. Although I was in severe agony , I tried to quickly share some information on my phone about health safety code requirements with the manager. He didn’t even give it a glance. I would be surprised if they weren’t already aware of these codes though. Whether they were familiar with these regulations or not, their behavior was highly unacceptable.
I sent emails to the store, to the owner and complained through the BBB. There was no reply to any of these. This is the first time I’ve ever complained to the BBB and didn’t get a response from the business.
So the offenders will probably continue to abuse customers & violate health regulations no matter what. Especially since the staff acts as a unit to do all the hiring and training and so lack real direction or leadership.
I’ve brought hundreds of people there, and have referred probably thousands of individuals to them for as long as they’ve been open here. There’s no way to contact and warn all of these people that I have referred to Mom’s through these many years as a professional.
I feel responsible to try to the best of my abilities to inform my previous clients, customers from the different health establishments, associates, current friends etc., etc. . So I’m leaving this review.
I wound up prepaying for a contaminated salad that day and getting abused. This is only one example of the way the staff currently mistreats their customers and violates health codes. I no longer recommend them. I do however hope things will improve.
